Field Service Engineer

Lumafield
San Francisco, CA
On-siteCareer-pivot friendly

Who this role is best for

Practitioners with hands-on technical expertise and customer-facing experience will find this mid-level role in San Francisco, CA, with a focus on commissioning and on-site service of hardware systems.

Best fit for

  • Candidates with a blend of mechanical, electrical, and computer systems experience who enjoy working with customers
    — “Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators
  • Professionals who value creating and maintaining technical documentation and can articulate complex issues clearly
    — “Strong written communication skills for writing service reports

Things to consider

  • The role demands a high level of physical capability, including lifting up to 50 lbs
    — “Able to lift up to 50 lbs
  • Work arrangement involves significant on-site presence at customer locations
    — “Frequent travel to customer sites (75%)

How to stand out

  • Highlight your ability to troubleshoot multi-disciplinary systems in your resume and interview responses
    — “Ability to troubleshoot computer, electrical, and mechanical issues
  • Emphasize your experience with creating and maintaining technical training materials
    — “Create, update, maintain training materials and safety guidelines
  • Demonstrate your comfort with professional customer interaction and clear communication
    — “Can comfortably and professionally interact with customers and suppliers
Pace · VariedCollaboration · MediumAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • commission and calibrate scanners
  • perform maintenance and repairs
  • create training materials
Typical background
technical backgroundfield service experience

Skills & requirements

Required

CommissioningCalibrationPreventative MaintenanceTroubleshootingCustomer Interaction

Preferred

IT SkillsLinux ProficiencyHands-on Prototype Integration

Stack & domain

ComputerElectricalMechanicalSensorsActuatorsHand ToolsLinuxITCommunicationCollaborationManufacturingHardware

About the role

Original posting from Lumafield via Lever

About Lumafield: 

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA. 

What you'll do::

  • Commissioning and calibrating Lumafield scanners
  • Perform preventative maintenance and repair at customer sites
  • Frequent travel to customer sites (75%)
  • Create, update, maintain training materials and safety guidelines

About you::

  • Are a well-rounded technical thinker with experience in computer, electrical, mechanical systems including sensors, and actuators 
  • Comfortable using common hand tools (e.g. drill, torque wrench, etc.)
  • Are meticulous and pay attention to detail in your work
  • Can comfortably and professionally interact with customers and suppliers
  • Ability to follow a written procedure and identify deviations or problems 
  • Strong verbal communication skills to describe situations and issues to teammates who may be remotely supporting you
  • Strong written communication skills for writing service reports
  • Enjoy collaborating within and across teams
  • Able to lift up to 50 lbs

Bonus points::

  • Ability to troubleshoot computer, electrical, and mechanical issues
  • IT skills
  • Linux proficiency
  • Enjoy working within a customer facing environment
  • Hands-on prototype integration and troubleshooting: soldering, crimping and testing

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 

Reach out if you want to be a part of what we are building.

Source: Lumafield careers (Lever)

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