Field Service Technician

Diebold Nixdorf
Dallas, TX

Who this role is best for

Aimed at mid-level Field Service Technician candidates who can handle hardware and software troubleshooting and are comfortable with customer interaction.

Best fit for

  • Candidates with 1-2 years of field service experience and a willingness to learn and grow in a technical support environment
    — “Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services”
  • Individuals who are adept at problem-solving and can effectively communicate with clients during technical support and training sessions
    — “Works with customers to ensure satisfaction with service delivery and understanding of product functionality”
  • Professionals who are comfortable with on-site work and can manage routine maintenance and minor repairs independently
    — “Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory”

Things to consider

  • Must have a valid driver's license and a driving record that meets the company's fleet requirements
    — “Driver's license and driving record that satisfies DN's fleet requirements”
  • The role involves travel within an assigned territory and requires a commitment to on-site work
    — “Performs minor product repairs within an assigned territory”

How to stand out

  • Highlight experience with hardware and software diagnostics and repair in your resume and interview responses
    — “Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures”
  • Emphasize your ability to train clients and ensure their understanding of product functionality
    — “Instructs and trains customers on usage and operation of installed hardware and software”
  • Showcase your ability to complete paperwork and follow documented procedures for maintenance and repairs
    — “Schedules services, completes all required paperwork and works with customers to ensure satisfaction”
  • Demonstrate your adaptability and readiness to learn through participation in training programs
    — “Participates in regular hardware and software trainings (on the job, classroom and web based)”
Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • customer satisfaction
  • service delivery
Typical background
field servicetechnical support

Skills & requirements

Required

Hardware And Software InstallationTroubleshootingCustomer Training

Preferred

Preventive MaintenanceProject Management

Stack & domain

Hardware RepairsSoftware InstallationPreventive MaintenanceCustomer TrainingCommunicationProblem-solvingField ServiceHardware And Software

About the role

Original posting from Diebold Nixdorf

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Gains familiarity with Field Service Technician practices and procedures.With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.Performs hardware repairs on a component level.Cleans and adjusts mechanical components.Configures and installs applicable software.Preventive Maintenance: Performs routine checks according to documented procedures.Refills consumables as directed.IMAC/R: Installs, moves, adds, changes and removes hardware and software products.Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.Participates in regular hardware and software trainings (on the job, classroom and web based).Participates in the implementation of measures to achieve agreed KPIs.Assists with special projects as assigned.

Education or equivalent work experience required.Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.Good written and verbal communication skills.Driver's license and driving record that satisfies DN's fleet requirements.  

                                                                            #LI-JS3

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation  The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

  • To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Source: Diebold Nixdorf careers

Similar roles