Field Service Technician

Diebold Nixdorf

Savannah, GA

On-siteCareer-pivot friendly

Who this role is best for

Field Service Technicians with hands-on technical experience and customer service background will find this role's blend of hardware/software maintenance and client interaction rewarding.

Best fit for

Candidates with prior field service experience and a customer-focused mindset
— “Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory.”
Individuals who can balance technical troubleshooting with client communication
— “Works with customers to ensure satisfaction with service delivery and understanding of product functionality.”
Technicians comfortable with both hardware and software tasks in a service-oriented setting
— “Installs, debugs and provides technical maintenance for product and component hardware and software.”

Things to consider

The role requires a valid driver's license and acceptable driving record for on-site work
— “Driver's license and driving record that satisfies DN's fleet requirements.”
Candidates should be prepared for on-site work and client-facing responsibilities
— “Mainly on customer premises.”

How to stand out

Highlight experience with hardware and software diagnostics and repairs in your resume
— “Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.”
Emphasize your ability to train clients and ensure their understanding of product functionality
— “Instructs and trains customers on usage and operation of installed hardware and software.”
Showcase your ability to complete paperwork and manage service schedules efficiently
— “Schedules services, completes all required paperwork.”

Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

customer satisfaction
product functionality

Typical background

1-2 years of relevant experience

Skills & requirements

Required

Technical MaintenanceTroubleshootingCustomer TrainingCommunication SkillsProblem-solving

Preferred

Hardware And Software Training

Stack & domain

Hardware And Software InstallationTroubleshootingHardware RepairsSoftware ConfigurationPreventive MaintenanceCustomer TrainingHardware And Software TrainingsCommunicationProblem-solvingTeamworkCustomer ServiceMulti-taskingField ServiceProduct FunctionalityCustomer SatisfactionService DeliveryProduct Usage And Operation

About the role

Original posting from Diebold Nixdorf

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Gains familiarity with Field Service Technician practices and procedures.With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.Performs hardware repairs on a component level.Cleans and adjusts mechanical components.Configures and installs applicable software.Preventive Maintenance: Performs routine checks according to documented procedures.Refills consumables as directed.IMAC/R: Installs, moves, adds, changes and removes hardware and software products.Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.Participates in regular hardware and software trainings (on the job, classroom and web based).Participates in the implementation of measures to achieve agreed KPIs.Assists with special projects as assigned.
Education or equivalent work experience required.Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.Good written and verbal communication skills.Driver's license and driving record that satisfies DN's fleet requirements. #LI-JS3
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

Source: Diebold Nixdorf careers