Front Desk Representative

Optima Medical
26224 N Tatum BLVD +2 more
Career-pivot friendly

Who this role is best for

Geared toward customer service professionals comfortable with administrative tasks in a healthcare setting, with a preference for those with prior medical front office experience.

Best fit for

  • Candidates with prior medical front office experience and strong customer service backgrounds
    — “1yr Medical Front Office (Preferred)”
  • Individuals who thrive in a collaborative and supportive work environment
    — “Positive attitude that welcomes teamwork”

Things to consider

  • The role requires at least one year of customer service experience as a mandatory qualification
    — “1yr Customer services experience (Required)”
  • The position is likely based in Arizona or Nevada, given the company's regional focus
    — “Arizona-based medical group consisting of 34 locations and 150+ medical providers”

How to stand out

  • Highlight your experience with electronic medical records (EMR) systems in your application materials
    — “Experience with EMR”
  • Showcase your communication and organizational skills through specific examples in interviews
    — “Excellent written and verbal communication skills”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • accurate patient information input
  • efficient appointment scheduling
  • positive customer interactions
Typical background
1 year of customer service experience1 year of medical front office experience

Skills & requirements

Required

Customer ServiceAppointment SchedulingEMR ExperienceMultitasking

Preferred

Medical Front OfficeTeamwork

Stack & domain

EMRCustomer ServiceAppointment SchedulingPatient Information ManagementCommunicationDetail OrientationTeamworkMultitaskingHealthcareMedical Front Office

About the role

Original posting from Optima Medical via Greenhouse

About Optima Medical:

Optima Medical is an Arizona-based medical group consisting of 34 locations and 150+ medical providers, who care for more than 200,000 patients. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. Optima is currently seeking a Front Desk Representative to join our team!

Front Desk Receptionist Responsibilities:

Verify insurance coverage

Collect past due balances and copayments upon checking in

Answer phones and relay messages

Confirming patient appointments

Schedule initial and follow up appointments

Input/Update patient information, including insurance

Front Desk Receptionist Qualifications:

1yr Medical Front Office (Preferred)

1yr Customer services experience (Required)

Experience with EMR

Excellent written and verbal communication skills

Detail oriented

Positive attitude that welcomes teamwork

Multitask efficiently

Must have HS diploma or GED equivalent

Why join our team?

Substantial growth opportunities 

Leadership and mentoring 

Resources to further career 

Fun work environment (lunches, events, holiday parties)  

Benefits (medical/vision/dental/401k/paid holidays)

Supportive and positive work environment

Source: Optima Medical careers (Greenhouse)

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