Front Desk Representative

Optima Medical
87 AZ-89 Chino Valley +1 more
On-siteCareer-pivot friendly

Who this role is best for

Aimed at entry-level or mid-level healthcare professionals who thrive in a collaborative, in-person setting and have a background in customer service and medical front office operations.

Best fit for

  • Candidates with customer service experience and a background in medical front office roles who enjoy a supportive team environment
    — “1yr Customer services experience (Required)”
  • Those who value a fun, team-oriented workplace with growth and benefits opportunities
    — “Fun work environment (lunches, events, holiday parties)”

Things to consider

  • The role requires at least one year of medical front office experience, which may be a barrier for some candidates
    — “1yr Medical Front Office (Preferred)”

How to stand out

  • Highlight experience with EMR systems and insurance verification in your resume and interview responses
    — “Experience with EMR”
  • Emphasize your ability to multitask efficiently and maintain a positive attitude in your application materials
    — “Multitask efficiently Positive attitude that welcomes teamwork”
  • Showcase your communication skills and any prior experience in scheduling or confirming appointments
    — “Confirming patient appointments Schedule initial and follow up appointments”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • verified insurance coverage
  • collected past due balances
  • confirmed patient appointments
Typical background
customer service experiencefront desk receptionist roles

Skills & requirements

Required

Customer ServiceAppointment SchedulingEMR UsageData Entry

Preferred

Medical Front Office Experience

Stack & domain

EMRInsurance VerificationAppointment SchedulingPatient Information ManagementCommunicationAttention To DetailMultitaskingTeamworkCustomer ServiceNullMedical Front OfficeHealthcare

About the role

Original posting from Optima Medical via Greenhouse

About Optima Medical:

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard! Optima is currently seeking a Front Desk Representative to join our team!

Front Desk Receptionist Responsibilities:

Verify insurance coverage

Collect past due balances and copayments upon checking in

Answer phones and relay messages

Confirming patient appointments

Schedule initial and follow up appointments

Input/Update patient information, including insurance

Front Desk Receptionist Qualifications:

1yr Medical Front Office (Preferred)

1yr Customer services experience (Required)

Experience with EMR

Excellent written and verbal communication skills

Detail oriented

Positive attitude that welcomes teamwork

Multitask efficiently

Must have HS diploma or GED equivalent

Why join our team?

Substantial growth opportunities 

Leadership and mentoring 

Resources to further career 

Fun work environment (lunches, events, holiday parties)  

Benefits (medical/vision/dental/401k/paid holidays)

Supportive and positive work environment

Source: Optima Medical careers (Greenhouse)

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