Front Desk Representative

Optima Medical
450 S Willard ST STE 103 Cottonwood +1 more
On-siteCareer-pivot friendly

Who this role is best for

Aimed at entry-level customer service professionals with medical office experience who thrive in collaborative, in-person environments.

Best fit for

  • Candidates with at least one year of customer service experience and a medical front office background
    — “1yr Medical Front Office (Preferred)”
  • People who are comfortable with technology and have experience using EMR systems
    — “Experience with EMR”

Things to consider

  • The role requires a high school diploma or GED, which may be a barrier for some candidates
    — “Must have HS diploma or GED equivalent”
  • The position's emphasis on insurance verification suggests a need for accuracy and attention to detail
    — “Verify insurance coverage”

How to stand out

  • Highlight experience with scheduling and managing patient records in your resume and interviews
    — “Schedule initial and follow up appointments”
  • Emphasize your communication skills, particularly in handling phone calls and relaying messages
    — “Answer phones and relay messages”
Pace · SteadyCollaboration · HighAutonomy · LowDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • verified insurance coverage
  • collected past due balances and copayments
  • answered phones and relayed messages
  • confirmed patient appointments
  • scheduled initial and follow up appointments
Typical background
front desk experiencecustomer service background

Skills & requirements

Required

Customer Services ExperienceExcellent Written And Verbal Communication SkillsDetail OrientedMultitasking

Preferred

Medical Front Office ExperienceExperience With EMR

Stack & domain

EMRCustomer ServicesCommunicationTeamworkMultitaskingHealthcare

About the role

Original posting from Optima Medical via Greenhouse

About Optima Medical:

Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona and Nevada by helping communities “Live Better, Live Longer” through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard! Optima is currently seeking a Front Desk Representative to join our team!

Front Desk Receptionist Responsibilities:

Verify insurance coverage

Collect past due balances and copayments upon checking in

Answer phones and relay messages

Confirming patient appointments

Schedule initial and follow up appointments

Input/Update patient information, including insurance

Front Desk Receptionist Qualifications:

1yr Medical Front Office (Preferred)

1yr Customer services experience (Required)

Experience with EMR

Excellent written and verbal communication skills

Detail oriented

Positive attitude that welcomes teamwork

Multitask efficiently

Must have HS diploma or GED equivalent

Why join our team?

Substantial growth opportunities 

Leadership and mentoring 

Resources to further career 

Fun work environment (lunches, events, holiday parties)  

Benefits (medical/vision/dental/401k/paid holidays)

Supportive and positive work environment

Source: Optima Medical careers (Greenhouse)

Similar roles