Gallery Host

RH
Oak Brook, IL
Career-pivot friendly

Who this role is best for

A natural match if you have experience in luxury retail or hospitality and thrive in a team-oriented environment.

Best fit for

  • Candidates with experience in luxury retail or hospitality and a strong customer service orientation
    — “RH Interior Design Services and connect them with the appropriate Associate to further the customer experience”
  • Individuals who are adaptable and can handle a dynamic, fast-paced environment
    — “Ability to multitask in a fast paced environment with a positive attitude”
  • People with a background in event coordination or concierge services
    — “Assist with onsite and offsite events as needed”

Things to consider

  • The role requires physical stamina due to standing and walking for extended periods
    — “Must be able to work standing and walking for extended periods of time”
  • This position demands a flexible schedule, including weekends and holidays
    — “Willingness to work a flexible schedule, including weekends and holidays”

How to stand out

  • Highlight your ability to deliver personalized, high-energy service in your resume and interview responses
    — “Enthusiastically engage RH clients as they enter the Gallery, eagerly delivering world-class service”
  • Emphasize your experience in maintaining high standards of cleanliness and organization
    — “Monitor Gallery areas to ensure they are kept clean, safe and code compliant”
  • Showcase your experience in providing discreet and unobtrusive service to guests
    — “Provide friendly yet discreet and unobtrusive service in the following areas”
Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • positive guest experiences
  • smooth event execution
Typical background
2+ years of related experience

Skills & requirements

Required

Customer ServiceWayfindingConcierge ServicesEvent SupportFacility Maintenance

Preferred

MultitaskingPositive Attitude

Stack & domain

CommunicationTeamworkMultitaskingResponsibility

About the role

Original posting from RH

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

RH is seeking a Gallery Host to join our team in providing world-class service to guests while taking great care of our equipment and facilities.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day

Represent the RH brand through polished communication, personal appearance and professionalism

Enthusiastically engage RH clients as they enter the Gallery, eagerly delivering world-class service

Answer guest questions about RH Interior Design Services and connect them with the appropriate Associate to further the customer experience

Provide friendly yet discreet and unobtrusive service in the following areas: greeting, wayfinding, check-in for RH Interior Design and restaurant waitlist, coat and umbrella check, occasional concierge service and valet validation

Assist with daily setup and breakdown of the Gallery host station and monitor Gallery areas to ensure they are kept clean, safe and code compliant 

Assist with onsite and offsite events as needed

Provide feedback on guest comments or escalations to leadership team

OUR REQUIREMENTS

2+ years of related experience

Willingness to learn new and exciting things

Energetic, accountable and team oriented

Reliable, dependable and responsible

Ability to multitask in a fast paced environment with a positive attitude

Willingness to work a flexible schedule, including weekends and holidays

OUR PHYSICAL REQUIREMENTS

Must be able to lift up to 50 pounds

Must be able to work standing and walking for extended periods of time

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

Source: RH careers

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