A natural match if you have boutique fitness or hospitality management experience and a background in team leadership.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from JETSET Pilates via Lever
JETSET Pilates is a modern, music-driven Pilates brand redefining the boutique fitness experience.
The General Manager is responsible for the overall success of the studio, leading a high-performing team while driving operational excellence, membership growth, and an exceptional client experience. This is a hands-on leadership role that combines business management with active instruction and community engagement.
General Managers are expected to complete the JETSET Instructor Training Academy Program, teach an average of 6-8 eight classes per week, and maintain an active in-studio presence during a minimum of 25 class times per week.
Key Responsibilities:
Leadership & Team Development
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Lead, coach, and develop instructors and Studio Leads.
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Recruit and onboard new team members as needed.
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Provide consistent feedback and conduct regular performance conversations.
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Foster an engaging and accountable team culture.
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Identify and develop future leaders through coaching, mentorship, and succession planning.
Studio Operations & Member Experience
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Own daily studio operations.
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Ensure exceptional hospitality and client experience.
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Manage class & staffing schedules.
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Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.
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Resolve client concerns promptly.
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Continuously evaluate and improve operational processes to increase efficiency and consistency.
Sales & Business Performance
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Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
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Analyze KPIs and implement action plans.
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Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.
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Coach team members on consultative selling, membership upgrades, renewals, and client retention.
Community Engagement
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Build relationships within the local community.
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Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.
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Support social media and community partnerships.
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Represent JETSET as a brand ambassador.
Financial & Business Partnership
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Monitor financial performance.
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Provide regular business updates to ownership.
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Recommend operational improvements.
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Ensure accountability for profitability, payroll management, expense control, and overall studio performance.
SUCCESS IN THIS ROLE:
You’ll be successful in this role if you:
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Are energized by growing memberships and creating an experience that keeps clients engaged and coming back.
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Enjoy coaching, motivating, and developing a high-performing team.
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Take genuine pride in delivering exceptional hospitality and creating a welcoming client experience.
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Are results-driven and comfortable taking ownership of financial and operational performance.
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Value consistency, efficiency, and attention to detail in maintaining a polished, brand-aligned studio.
GROWTH OPPORTUNITIES:
As JETSET continues to expand, General Managers may have opportunities to mentor new leaders, support new studio openings, oversee multiple studios, and advance into multi-unit leadership roles.
WHAT WE'RE LOOKING FOR:
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3+ years of operations or general management experience, ideally in boutique fitness, hospitality, or a luxury membership-model consumer service environment
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Proven track record of building and leading high-performing teams — ideally across multiple locations or in a pre-opening context
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Demonstrated self-starter with an entrepreneurial spirit — you take initiative, solve problems proactively, and thrive in environments where the playbook is still being written
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Strong sales instincts with experience driving revenue targets and coaching others to do the same
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Highly analytical — comfortable building reports, interpreting data, and making decisions backed by metrics
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Exceptional organizational skills with the ability to manage competing priorities without losing momentum or attention to detail
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Outstanding communicator who genuinely connects with people and makes every client and team member feel seen and valued
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Hands-on experience in a fitness instruction or coaching capacity is strongly preferred
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Passion for community building and an understanding of the local wellness, fitness, and hospitality community is strongly preferred.
REQUIREMENTS:
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Ability to commit to travel for a 5-day instructor training at one of our Regional Training & Support Centers
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Ability to stand and move throughout the studio for extended periods.
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Ability to lift up to 30 pounds.
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Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.
COMPENSATION & BENEFITS:
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Paid time off (PTO)
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Complimentary or discounted JETSET Pilates classes
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Professional development opportunities
*Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location
Source: JETSET Pilates careers (Lever)