Hotel Operations Supervisor (m/f/d)

Ruby Hotels
Marseille, France
On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in trendy hospitality or lifestyle hotels and are comfortable with flexible shift work.

Best fit for

  • Candidates with experience in trendy lifestyle hotels and a flair for creative, guest-focused service
    — “similar position, ideally in the trendy hospitality or lifestyle hotel industry”
  • Candidates who value work-life balance and are open to unconventional workplace expressions
    — “bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?”

Things to consider

  • Flexible shift work is required, with potential for irregular hours in service and hospitality settings
    — “flexible and ready to work in shifts”
  • Fluent French and English are mandatory, with no mention of language support or training
    — “speaking fluent French and English”

How to stand out

  • Highlight your ability to manage service standards and guest feedback in your resume and interview responses
    — “take guest feedback seriously and ensure a quick and efficient resolution”
  • Emphasize your experience in training and onboarding teams as a leadership strength
    — “take charge of training, coaching, and onboarding new team members”
  • Showcase your cultural adaptability and knowledge of Marseille or similar cities
    — “share your insider tips for the best hotspots in the city with our guests”
  • Demonstrate your ability to balance creativity and operational efficiency in your application
    — “blended Provence’s soft colours and slow lifestyle with the city’s raw, creative edge”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • improved guest satisfaction
  • trained and onboarded new team members
  • enhanced team communication
Typical background
previous experience in hospitality or similar service industry

Skills & requirements

Required

Supervisory SkillsCustomer ServiceTeam ManagementTraining And CoachingProblem-solving

Preferred

Hospitality Industry ExperienceMultitasking

Stack & domain

ServiceTrainingCommunicationGuest FeedbackMultitaskingReliabilityWillingness To LearnConfidenceJoyHumorHandling Guest NeedsFluency In French And EnglishHospitalityLifestyle Hotel

About the role

Original posting from Ruby Hotels via Greenhouse

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You think travelling is more than just the next summer holiday, but the feeling of being at home anywhere in the world? That your workplace should be a place with personality and soul, where new ideas come to life? Then you are the missing olive in our Martini, the missing melody in our music, and the heartbeat of our Ruby Lilou.

Our Ruby Lilou is all about contrasts: lavender calm meets bold street art, seaside ease meets punkish rebellion. Inspired by Marseille’s “La Belle Re-Belle” spirit, we’ve blended Provence’s soft colours and slow lifestyle with the city’s raw, creative edge – a place made to both relax and rebel. With 237 rooms and a spacious rooftop terrace above Boulevard des Dames, Ruby Lilou sits at the heart of it all. Between the old port, La Joliette’s business buzz and the winding lanes of Le Panier, Marseille’s cultural soul is right on your doorstep.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

And the best thing is: for us, full-time means you get paid on a 39 hour basis and only work 35.

Join us and make it your own story

Trust us, you won't get bored, as you:

actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office

make sure all service, quality, and hygiene standards are met – always with an eye for detail

take charge of training, coaching, and onboarding new team members

handle communication and ensure that all information flows smoothly within the team

take guest feedback seriously and ensure a quick and efficient resolution

share your insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink

We've been waiting for you, since you have/are: 

already gained experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry

flexible and ready to work in shifts

counting reliability, multitasking and your willingness to learn among your strengths

carrying yourself confidently, bring lots of joy to your work, and humour is just part of who you are

enjoying working with international, demanding guests and know exactly how to handle their various needs with a smart approach

speaking fluent French and English

What's in for you? That's how we groove:

Ruby, Ruby, Ruby

your style, your smile, your ideas – bring your personality to work. Maybe even with a new tattoo, piercing or hair colour on us?

better together – at work, during team events or just because it’s Monday 😉

'Cause I'm having a good time

less work, same money – for us, full-time means you get paid on a 39 hour basis and only work 35 

no more excuses – we support your sports program

LEGEN...wait for it...DARY staff rates - for you and your travel buddy

Money, Money, Money

sip, snack, repeat - with your Ruby F&B Credit

take it to the next level – secure yourself some extra cash through profit-sharing, talent scouting and positive reviews

Ain't no mountain high enough

level up your game – with trainings, coaching, and mentoring, you get the chance to grow, just like Ruby does

innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Where have you been so long?

Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players. 

Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that...

...you can love whoever you want to

...you should decide for yourself whether and with which pronouns you would like to be addressed

...you can be proud of your heritage and culture

...you don't have to justify your religion or world view

...you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms

Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If you want to know what to expect, listen to Alex's story from our Ruby Lucy in London. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories

Get to know our People & Culture Team

Any questions about our pitch? Then contact us at jobs@ruby-hotels.com or +49 89 125 095 220.

Your Ruby Recruitment Team

Source: Ruby Hotels careers (Greenhouse)

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