Inside Sales/ Customer Service Representative

SunSource

Abilene +1 more

On-siteCareer-pivot friendly

Who this role is best for

Strong fit for individuals with technical engineering knowledge who can translate complex specifications into actionable solutions, working in a team-focused, onsite environment in the industrial hose and piping domain.

Best fit for

Candidates with a background in industrial hose, gasket, and piping who thrive in collaborative, onsite settings
— “Knowledge of industrial hose, gasket and piping required.”
Professionals who can interpret technical drawings and engineer solutions for customers
— “Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings”

Things to consider

This role demands onsite presence and does not support remote work arrangements
— “This position is onsite and does not offer a remote work arrangement”
Candidates must be prepared to handle both sales and technical problem-solving responsibilities
— “Conduct technical research and work with customers to bring to market viable solutions”

How to stand out

Highlight experience with technical documentation and engineering data interpretation in your resume
— “Interpret customer drawings, specifications, solid models and engineering data”
Demonstrate a track record of handling high-volume tasks efficiently during interviews
— “Must be able to successfully function in a fast paced, high volume environment.”
Showcase skills in using SolidWorks and Microsoft Office in your application materials
— “Microsoft Office tools such as Word, Excel, Solid works, etc.”
Emphasize your ability to manage customer accounts and resolve delivery issues
— “Investigates and resolves customer problems with deliveries”
Demonstrate experience with order entry systems and customer relationship management tools
— “Enter orders and product quotes into the computer system”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

meeting sales targets
maintaining customer accounts
technical research

Typical background

sales experiencetechnical background

Skills & requirements

Required

SalesCustomer ServiceTechnical KnowledgeProject ManagementCommunication

Preferred

Solid ModelingFabrication

Stack & domain

Microsoft OfficeSolid WorksIndustrial HoseGasketPiping Products

About the role

Original posting from SunSource via Lever

McCarty Equipment, a SunSource company, is a highly recognized value-added distributer and fabricator of hose. With 17 locations across North America, we provide a wide range of hose, valves, gaskets, fittings and tools. We have the capability to provide support for all your industrial and MRO needs with a vast array of tools, hand tools, fasteners, consumables, and a factory authorized tool repair facility. Check us out! www.mccartyequipment.com
Essential Functions::
Sell industrial hose, gasket and piping products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
Conduct technical research and work with customers to bring to market viable solutions
Interpret customer drawings, specifications, solid models and engineering data to then translate into an assembly bill of materials, price and quote from available information, then make fabrication drawings
Establish component part numbers, set up assembly parts, enter orders, purchase components, create drawings/die files for all branches, and schedule projects with production
Follow orders through the process from door to door, solving any problems along the way
Manage all files including purchase orders, drawings, specifications and models
This position is onsite and does not offer a remote work arrangement
Experience, Education and Skills::
Education: High school diploma or equivalent. Associates degree or higher is preferred.
Industry Knowledge: Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication. Knowledge of industrial hose, gasket and piping required. Must be able to successfully function in a fast paced, high volume environment.
Tech Skills: Microsoft Office tools such as Word, Excel, Solid works, etc.
We offer::
Medical/ Dental/ Vision/ 401k
Paid Vacation and Holidays
Tuition reimbursement and ongoing development opportunities
A supportive, team-focused environment
Stability in a well-established company
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).
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Source: SunSource careers (Lever)