A natural match if you have experience designing learning experiences for SaaS platforms and translating complex workflows into intuitive content. This mid-level role in NYC emphasizes collaboration with cross-functional teams and requires a strong grasp of visual and motion storytelling.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Eliseai via Ashby
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission.
About the role
EliseAI is transforming housing and healthcare through best-in-class conversational AI. As we scale, it’s critical that employees, clients, and partners deeply understand how our platform works—and how to use it to drive real outcomes.
As an Instructional Designer at EliseAI, you’ll design high-impact learning experiences that support functional onboarding, product education, and performance enablement. You’ll collaborate closely with subject matter experts across product, engineering, marketing, and client-facing teams to create clear, effective learning content—from in-depth guides and product walkthroughs to internal training modules and scalable enablement assets.
This role is ideal for someone who thrives in a fast-moving environment, loves translating complex ideas into intuitive learning experiences, and wants to shape how knowledge is scaled across teams and clients.
Key Responsibilities
- Design and develop instructional content that supports onboarding, internal enablement, and product education
- Partner with subject matter experts and cross-functional teams to gather requirements, validate technical accuracy, and co-create engaging learning experiences
- Write scripts for training videos, product walkthroughs, demos, and other educational content
- Translate complex workflows and product features into clear, actionable, and engaging learning experiences
- Create interactive guides, video explainers, motion graphics, and live training materials to support feature rollouts
- Leverage Figma to design clean, branded layouts, prototypes, and learning templates
- Use motion and visual storytelling to make key concepts memorable and easy to grasp
- Conduct needs assessments, learner research, and usability testing to ensure solutions drive measurable impact
- Establish and evolve frameworks, templates, and systems to accelerate content creation and improve scalability
- Regularly audit and iterate content to ensure accessibility, usability, and alignment with business goals
Requirements
- 3+ years of experience in instructional design, learning experience design, or enablement in a SaaS or tech environment
- Strong understanding of adult learning principles, instructional design best practices, and performance-based learning
- Proficiency in Figma for visual design, prototyping, and collaboration
- Experience with e-learning and motion design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, After Effects, Premiere Pro)
- Ability to translate technical and operational concepts into intuitive learning assets
- Excellent communication and storytelling skills across visual, written, and verbal mediums
- Ability to work autonomously, manage multiple priorities, and thrive in a fast-paced, evolving environment
- Familiarity with accessibility standards (WCAG), SCORM/xAPI, and learner feedback loops
Bonus if you have
- A degree in Instructional Design, Interaction Design, HCI, or a related visual or digital design field
- Experience designing education or onboarding experiences for B2B SaaS
- Background in motion, interaction, or visual storytelling
- Experience with LMS platforms (e.g., Skilljar, Lessonly, WorkRamp) and performance evaluation frameworks like Kirkpatrick or Bloom’s Taxonomy
Why Join
Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn! https://www.eliseai.com/blog/eliseai-world-leader-in-ai-enabled-solutions-for-housing-raises-75-million-series-d-round-valuing-company-in-excess-of-1-billion) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.
Move at rocket speed, build something massive.
We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.
Benefits
In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits:
- Equity in the company in the form of stock options
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Our brand new Midtown south office with an open floor plan, fully stocked kitchen, and company paid lunch
- Fun company social events through our Elise and the City program
- Unlimited vacation and paid holidays
- We'll cover relocation packages from outside of the greater NYC Metro area - we'll make the move exciting, not painful
Job Compensation Range
The salary range for this role is $120,000 - $145,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience and skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com
Source: Eliseai careers (Ashby)