Internal Account Manager (Floorplan)

Lendbuzz

Ipswich, MA

On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience in automotive finance or dealership operations and thrive in a collaborative, desk-based role.

Best fit for

Candidates with experience in automotive finance or dealership operations and a background in CRM and portfolio tools.
— “experience in automotive finance, floorplanning, or dealership operations is a major plus”
Individuals who can balance proactive outreach with operational support in a dynamic environment.
— “proactive outreach and operational coordination will directly expand our dealer network”
Those with multilingual abilities in Portuguese or Spanish, particularly for client communication.
— “Multilingual candidates are a plus, particularly fluency in Portuguese and/or Spanish.”

Things to consider

The role involves direct client interaction, including firm collection calls, which may require assertiveness.
— “Professional, clear, and assertive phone and written communication”
Candidates should be prepared for a junior-level position with growth expectations.
— “Operating as a desk-based sales and account specialist”

How to stand out

Emphasize experience managing multiple priorities and maintaining high client satisfaction.
— “the ability to manage multiple priorities simultaneously in a dynamic setting”
Highlight your ability to assess risks and make sound operational decisions.
— “proven track record of making sound, risk-conscious decisions”
Showcase your skills in reconciling inventory reports and tracking assets.
— “Review and reconcile third-party floorplan inventory audit reports”
Demonstrate your experience in collections and account management with dealerships.
— “Monitor daily account standings to ensure dealership payments are submitted on time”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

high customer satisfaction
successful onboarding of new dealerships
reduced financial risk

Typical background

previous experience in account management or salesknowledge of automotive finance

Skills & requirements

Required

Account ManagementCollectionsRisk AssessmentCRM Platforms

Preferred

Multilingual

Stack & domain

Communication

About the role

Original posting from Lendbuzz via Lever

We are seeking an ambitious Internal Account Manager to join our team and drive growth across our automotive floorplan business while serving as a trusted partner to our dealership network.
Operating as a desk-based sales and account specialist, you will leverage strong interpersonal skills and a proven sales aptitude to prospect, onboard, and establish relationships with new auto dealerships. In addition to expansion efforts, you will work hand-in-hand with our floorplan operations team to educate partners, manage credit utilization, and support day-to-day dealership account needs. Your proactive outreach and operational coordination will directly expand our dealer network and strengthen brand awareness in the commercial auto finance space.
Key Responsibilities:
Audit Reconciliation & Asset Tracking: Review and reconcile third-party floorplan inventory audit reports.
Collections & Portfolio Management: Monitor daily account standings to ensure dealership payments are submitted on time. Serve as the primary point of contact for dealer partners, ensuring a high level of customer satisfaction with our floorplan services.
Risk Management & Decision-Making: Assess situational risks across the portfolio and make grounded operational decisions to minimize financial risk.
Qualifications & Requirements:
Experience: 1–3+ years in account management, customer service, collections, or operations (experience in automotive finance, floorplanning, or dealership operations is a major plus). Comfortable navigating CRM platforms and portfolio management tools.
Communication Skills: Professional, clear, and assertive phone and written communication; comfortable conducting firm collection calls while maintaining positive client relationships.
Multitasking Ability: Exceptional organization and time-management skills with the ability to manage multiple priorities simultaneously in a dynamic setting.
Problem-Solving & Risk Assessment: Strong critical thinking skills with a proven track record of making sound, risk-conscious decisions.
Language Skills: Multilingual candidates are a plus, particularly fluency in Portuguese and/or Spanish.

Source: Lendbuzz careers (Lever)