IT Engineer

Rho

San Francisco, CA

On-site

Who this role is best for

IT professionals with experience in managing macOS and Windows environments and a background in SaaS administration will find this hands-on, in-office role ideal for building scalable IT operations in a high-growth fintech setting.

Best fit for

Candidates with a background in SaaS administration and a preference for in-office work in San Francisco
— “work on-site 5 days per week in our SF office”
Individuals who enjoy solving problems for colleagues and have a history of managing identity systems and MDM tools
— “hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms”

Things to consider

Candidates must be prepared to manage both physical and digital IT infrastructure across multiple locations
— “Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware”

How to stand out

Highlight your experience with SaaS platforms like Google Workspace and Slack in your resume and interview responses
— “Strong working knowledge of Google Workspace, Slack, and common SaaS administration”
Emphasize your ability to deliver fast, friendly IT support and resolve issues efficiently
— “Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution”
Showcase your track record of managing device lifecycles and identity systems in high-growth environments
— “Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding”
Demonstrate your ability to collaborate across teams like Security, People, and Finance
— “Partner with Security, People, and Finance on access controls, compliance, and asset management”
Demonstrate your ability to create scalable documentation and self-service resources for IT processes
— “Build and document IT processes, runbooks, and self-service resources that scale as Rho grows”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

serve as primary point of contact for employee IT support
own device lifecycle management
administer core identity and SaaS systems
manage NYC office IT infrastructure

Typical background

5+ years of IT support or IT operations experience

Skills & requirements

Required

IT SupportDevice Lifecycle ManagementIdentity And Saas Systems AdministrationOffice IT Infrastructure Management

Preferred

NetworkingAV

Stack & domain

IT SupportDevice ManagementIdentity ManagementGoogle WorkspaceSlackNetworkingAVConference Room TechnologyTroubleshootingCustomer ServiceCommunicationFintechBanking Platform

About the role

Original posting from Rho via Ashby

About Us
Rho is the modern banking platform built for startups. Open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.
ABOUT THE ROLE
Rho is hiring an IT Engineer to own the technology backbone that keeps our SF office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our SF office — ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech.
RESPONSIBILITIES
Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution.
Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware.
Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
Partner with Security, People, and Finance on access controls, compliance, and asset management.
Lead IT onboarding for new hires and ensure a seamless day-one experience.
QUALIFICATIONS
5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
Experience managing office IT infrastructure, including networking, AV, and conference room technology.
Excellent troubleshooting skills and a customer-service mindset — you make IT feel easy for your colleagues.
A clear communicator who can document processes and support non-technical teammates.
Willing and able to work on-site 5 days per week in our SF office.
Our people are our most valuable asset. The salary range for this role is $90,000 - $130,000. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.

Source: Rho careers (Ashby)