Geared toward entry-level candidates comfortable with customer-facing technical support and service desk operations, with a focus on soft skills and willingness to learn in a US-based, paid internship setting.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from TensorWave via Ashby
About TensorWave
Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute at scale. We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.
About the Role
We’re looking for a IT Service Desk Intern to join our team during an exciting phase of growth. In this role, you’ll be responsible for supporting TensorWave’s Corporate IT team by providing Tier 1 technical support to employees and assisting with day-to-day service desk operations.
This is a customer-facing role, and the most important qualification is strong customer service and interpersonal skills. The ideal candidate should be approachable, patient, empathetic, and comfortable working with employees who may have different levels of technical knowledge.
What You’ll Do
- Triage incoming support requests, resolve common technical issues, document solutions, and escalate more complex issues to the appropriate team member.
- Monitoring and triaging service desk tickets, troubleshooting common hardware, software, account, access, and connectivity issues
- Assisting with employee onboarding and offboarding activities
- Supporting endpoint and asset management tasks
- Maintaining IT documentation and knowledge base articles
- Helping address the existing backlog of support tickets and operational projects.
- Assist with inventory management, device preparation and deployment, account administration, software installation, access reviews, documentation cleanup, and other Corporate IT initiatives appropriate for an entry-level technical role
Who You Are
Required Qualifications
- Strong customer service skills, empathy, patience, and professionalism
- Clear written and verbal communication, attention to detail, and a willingness to learn
- Able to listen carefully, understand the employee’s issue, communicate in a way that is easy to understand, and maintain a positive experience even when troubleshooting difficult or frustrating problems
Preferred Qualifications
- Prior IT experience is helpful but is not the primary requirement for this role.
- Basic familiarity with computer hardware, operating systems, networking, Microsoft 365, Google Workspace, or ticketing systems is preferred, but technical skills can be developed through training and hands-on experience.
Internship Information
- Paid Internship
- May - August (12 weeks)
- Tuesday - Friday, 8 hours
Equal Employment Opportunity
TensorWave is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of any protected status under applicable law.
Reasonable Accommodations
TensorWave provides reasonable accommodations in accordance with applicable laws. If you require accommodation during the hiring process, please contact accomodations@tensorwave.com.
Employment Eligibility
All offers of employment are contingent upon verification of identity and authorization to work in the United States, as required by law.
Background Checks
Where permitted by law, employment may be contingent upon the successful completion of a job-related background check.
Data Privacy Notice
By submitting an application, you acknowledge that TensorWave may collect, use, and retain your personal information for recruiting and employment-related purposes in accordance with applicable data privacy laws.
Source: TensorWave careers (Ashby)