IT Services Technician (Bellevue)

Xai

Seattle, WA

On-site

Who this role is best for

Strong fit for mid-level IT professionals who troubleshoot complex systems and collaborate in a flat structure, with a focus on Windows and macOS environments and on-site presence in Seattle.

Best fit for

Mid-level IT professionals with 2-4 years of helpdesk or technical support experience
— “2-4 years of experience in IT, helpdesk, or a related technical role”
Candidates who value flat organizational structures and leadership through initiative
— “Leadership is given to those who show initiative and consistently deliver excellence”
Individuals with a background in managing user accounts and permissions in enterprise systems
— “Manage and administer user accounts, permissions, and access controls in systems like Active Directory”

Things to consider

Onsite presence is required with occasional after-hours support
— “full-time position, onsite with occasional on-call or after-hours support”
Candidates must be able to work independently and handle multiple priorities
— “Ability to work independently and collaboratively in a fast-paced environment”

How to stand out

Emphasize experience with Windows Server and Linux in your resume and interview responses
— “Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics)”
Highlight your ability to train junior staff and document solutions clearly
— “Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices”
Showcase your experience with IT service management tools like ServiceNow or Jira
— “Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

provide advanced technical guidance
resolve complex IT issues
manage user accounts
deploy and maintain hardware and software
monitor IT systems

Typical background

IT, helpdesk, or related technical roleWindows and macOS operating systemsMicrosoft Office Suite

Skills & requirements

Required

IT Service ManagementNetwork TroubleshootingServer AdministrationUser Account ManagementIT Policy ComplianceTicketing SystemsIT Knowledge BaseTraining And MentoringOnboarding And OffboardingCloud ServicesVirtualization Technologies

Preferred

VmwareHyper-vGoogle WorkspaceMicrosoft 365

Stack & domain

HardwareSoftwareNetwork IssuesSystem CrashesNetwork Connectivity IssuesSoftware ConflictsUser AccountsPermissionsAccess ControlsActive DirectoryDeploymentConfigurationMaintenanceSoftware ApplicationsPatch ManagementUpdatesBasic Server AdministrationIT Service TicketsIT Knowledge BaseIT ProjectsSystem UpgradesMigrationsNew Technology RolloutsTrainingMentoringTroubleshooting TechniquesBest PracticesComplianceCompany IT PoliciesSecurity StandardsData Protection ProtocolsWindowsMacosMicrosoft Office SuiteCommon Enterprise SoftwareTroubleshooting Network IssuesTcp/ipDNSDHCPVpnsIT Service Management ToolsTicketing SystemsVirtualization TechnologiesCloud ServicesVmwareHyper-vGoogle WorkspaceMicrosoft 365Problem-solvingAnalyticalCustomer Service

About the role

Original posting from Xai via Greenhouse

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
ABOUT THE ROLE:
Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. This is a full-time position, onsite with occasional on-call or after-hours support.
RESPONSIBILITIES:
Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications.
Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams.
Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
Support IT projects, such as system upgrades, migrations, or new technology rollouts.
Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
Ensure compliance with company IT policies, security standards, and data protection protocols.
Provide new hire onboarding and offboarding service support
BASIC QUALIFICATIONS:
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
2-4 years of experience in IT, helpdesk, or a related technical role.
Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics).
Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus.
Excellent problem-solving, analytical, and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional, or ITIL) preferred.
PREFERRED SKILLS AND EXPERIENCE:
Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks.
Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection).
Ability to manage multiple priorities and meet deadlines under pressure.
COMPENSATION AND BENEFITS:
$68,400 - $102,600 USD
Base salary is just one part of our total rewards package at SpaceXAI, which also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, and various other discounts and perks.
SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Source: Xai careers (Greenhouse)