IT Support Engineer

Xsolla

Berlin, Germany

On-site

Who this role is best for

Geared toward candidates comfortable with managing internal and external IT systems and handling on-site responsibilities, this role is ideal for someone with a blend of technical and customer-service experience in a dynamic, multi-office environment.

Best fit for

Candidates with experience in managing office IT infrastructure and vendor relationships across multiple locations
— “Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.”
Individuals who can take ownership of complex IT processes and deliver end-to-end solutions
— “Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.”
Professionals with a strong customer-service orientation and the ability to communicate technical ideas effectively
— “Excellent interpersonal skills with a genuine customer-service mindset.”

Things to consider

The role demands hands-on technical expertise and a proactive approach to IT management
— “Proactive and organized, eager to learn, with strong practical problem-solving skills.”
Candidates must be prepared to handle both on-site and remote support demands
— “[REDACTED] the primary on-site point of contact for the office, providing a mix of on-site and remote support.”

How to stand out

Emphasize experience with end-to-end IT lifecycle management and vendor coordination in your resume and interview responses
— “Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware...”
Highlight your ability to create and maintain clear documentation and runbooks for IT systems
— “Create and maintain clear IT documentation and runbooks for the systems and processes you own.”
Demonstrate your ability to provide support with a customer-service focus and explain technical concepts to non-technical colleagues
— “Professional working proficiency in English, with the ability to explain technical concepts clearly to non-technical colleagues.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

managing IT onboarding and offboarding
administering core services
supporting internal events

Typical background

3 to 4 years of hands-on IT experience

Skills & requirements

Required

IT AdministrationNetworkingAV SystemsHardware And Software TroubleshootingCustomer Service

Preferred

Global Organization SupportFast-paced Environment

Stack & domain

IT Onboarding And OffboardingAccount SetupAccess Provisioning And DeprovisioningEquipment HandoffAdministering Core Business And Identity SystemsOffice NetworkingAV And Conference-room SystemsCCTV And Physical Security SystemsBackup And RecoveryCustomer-service FocusExcellent Interpersonal SkillsGenuine Customer-service MindsetProactive And OrganizedStrong Practical Problem-solving SkillsITNetworkingAVConference-room SystemsCCTVPhysical Security

About the role

Original posting from Xsolla via Lever

ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
RESPONSIBILITIES:
Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
Administer the company's core internal and external services (Google Workspace, Atlassian, Okta, LDAP, VPN, SIP), along with the office network and AV and conference-room systems.
Act as the primary on-site point of contact for the office, providing a mix of on-site and remote support with a strong customer-service focus.
Manage office IT equipment across its full lifecycle: procurement, deployment, maintenance, and decommissioning of hardware (printers and scanners, peripherals, AV) and software, keeping the asset inventory accurate and all allocations logged.
Own vendor relationships for IT hardware and services (for example, Apple, Dell, Asus, Logitech).
Provide IT support for internal events such as meet-ups and conferences, and support employee desk moves and office reconfigurations.
Create and maintain clear IT documentation and runbooks for the systems and processes you own.
REQUIREMENTS:
At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
Professional working proficiency in English, with the ability to explain technical concepts clearly to non-technical colleagues.
Hands-on experience administering core business and identity systems (for example, Google Workspace, Atlassian, Okta, LDAP, VPN).
Experience with office networking, AV and conference-room systems, CCTV and physical security systems, and backup and recovery.
Excellent interpersonal skills with a genuine customer-service mindset.
Comfortable working independently and owning problems end to end in a dynamic environment where priorities can shift quickly.
Proactive and organized, eager to learn, with strong practical problem-solving skills.
NICE TO HAVE:
Experience supporting a global or multi-office organization.
Previous work experience at a fast-paced organization with an entrepreneurial mindset.
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.

Source: Xsolla careers (Lever)