IT Support Network Engineer - Contractor

Xpengmotors

Santa Clara, CA

On-site

Who this role is best for

Strong fit for IT professionals with hands-on network infrastructure experience who can collaborate across global teams and manage documentation.

Best fit for

Candidates with 5+ years of network administration and end-user support experience in mid-large enterprises
— “5+ years of experience as a network administrator supporting mid-large size companies”
Professionals with bilingual capabilities and a strong grasp of network security best practices
— “Strong plus if bilingual in Mandarin”

Things to consider

The role may require close coordination with teams in China and the US, which could impact work flexibility
— “Work closely with US IT teams, China Network team, and vendors”
The position demands a high level of technical expertise in both hardware and protocols
— “Hands-on network hardware experience including server hardware, routers, switches, firewalls, IP cameras and phone”

How to stand out

Highlight experience in designing and implementing network solutions across geographically distributed teams
— “Work closely with US IT teams, China Network team, and vendors to design and implement new network solutions”
Demonstrate strong project management skills with examples of managing IT operational tasks
— “Assist IT Engineer with IT Operational tasks”
Showcase your ability to troubleshoot complex network environments and maintain security
— “Troubleshoot network problems and maintain network availability, security, and performance”
Emphasize your experience with creating and maintaining IT and network documentation
— “Create and maintain IT document”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

5+ years of experience as an IT support engineer
5+ years of experience as a network administrator
5+ years of hands-on experience maintaining and implementing network infrastructure
5+ years of experience supporting end users with network issues
network certifications

Typical background

IT supportnetwork administration

Skills & requirements

Required

IT SupportNetwork AdministrationNetwork Infrastructure MaintenanceNetwork TroubleshootingNetwork Hardware ExperienceNetwork ProtocolsDocumentationProject ManagementTime ManagementTroubleshootingBusiness AwarenessTeamwork

Preferred

Network PlanningNetwork DesignNetwork SecurityNetwork Troubleshooting For Complex EnvironmentsH3C Devices

Stack & domain

WindowsMacosLinuxNetworking ProtocolsNetwork HardwareServer HardwareRoutersSwitchesFirewallsIP CamerasPhoneNetwork TroubleshootingDocumentationOrganizingCommunicationProject ManagementTime ManagementAnalyticalTroubleshootingBusiness AwarenessTeam PlayerNetwork CertificationsLeadershipService AttitudeIT SupportNetwork AdministrationNetwork InfrastructureDisaster Recovery

About the role

Original posting from Xpengmotors via Greenhouse

XPENG is a leading smart technology company at the forefront of innovation, integrating advanced AI and autonomous driving technologies into its vehicles, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. With a strong focus on intelligent mobility, XPENG is dedicated to reshaping the future of transportation through cutting-edge R&D in AI, machine learning, and smart connectivity.
Job Responsibilities:
Provide day-to-day end-user technical support for HelpDesk, systems, and network issues
Manage IT asset management, IT hardware configuration and hardware/software deployment
Familiar with Windows/MacOS/Linux system and application, installation and troubleshooting
Create and maintain IT document
Assist IT Engineer with IT Operational tasks
Monitor and maximize the efficiency and security of current networks
Troubleshoot network problems and maintain network availability, security, and performance
Install, configure, and maintain network devices
Maintain and create network documents
Work closely with US IT teams, China Network team, and vendors to design and implement new network solutions
Implementing disaster recovery procedures
Other IT related tasks and projects Manager assigns
Requirements:
5+ years of experience as an IT support Engineer
5+ years of experience as a network administrator supporting mid-large size companies
5+ years of hands-on experience maintaining and implementing network infrastructure
5+ years of experience supporting end users with network issues
Hands-on network hardware experience including server hardware, routers, switches, firewalls, IP cameras and phone
Solid working experience with various networking protocols
Strong documentation and organizing skills
Excellent communication skills – both written and verbal (Strong plus if bilingual in Mandarin)
Great project management and time management skills
Strong analytical and troubleshooting skills
Business awareness and great service attitude
Great team player and ability to follow instructions
Networking certifications
Nice to have:
5+ years of experience in planning, designing, and analyzing network
Strong understanding of security and networking best practices to protect company infrastructure
Strong physical and software network troubleshooting skills for complex environment
Experience with various brands of network devices (Strong plus if familiar with H3C devices)
What do we provide:
A fun, supportive and engaging environment.
Infrastructures and computational resources to support your work.
Opportunity to work on cutting edge technologies with the top talents in the field.
Opportunity to make a significant impact on the transportation revolution by the means of advancing autonomous driving.
Competitive compensation package.
Snacks, lunches, dinners, and fun activities.
We are an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to all qualified persons without regard to race, age, color, sex, sexual orientation, religion, national origin, disability, veteran status or marital status or any other prescribed category set forth in federal or state regulations.

Source: Xpengmotors careers (Greenhouse)