IT Support Specialist

DepthFirst
San Francisco, CA
On-siteCareer-pivot friendly

Who this role is best for

Geared toward candidates comfortable with onboarding and workplace tool support, who have experience in high-growth environments and can manage AV setups.

Best fit for

  • Candidates with prior experience in supporting startup environments and onboarding processes
    — “Supporting the tools and devices employees rely on”
  • Professionals with hands-on troubleshooting skills for macOS and peripherals
    — “Hands-on experience troubleshooting macOS, applications, peripherals, and basic network connectivity”
  • Candidates with a background in managing AV systems for meetings and events
    — “Familiarity with conference-room AV, including microphones, cameras, displays, and video conferencing”

Things to consider

  • On-site presence is required due to the location type specified in the job description
    — “Location Type: On-site”
  • The role requires coordination with Security and People Operations teams regularly
    — “Work closely with Security and People Operations to resolve issues”

How to stand out

  • Highlight experience with lightweight automation and process improvement in your resume
    — “Create clear documentation and improve recurring workflows”
  • Emphasize your ability to support tools like Slack, Zoom, and Google Workspace
    — “Support internal tools such as Slack, Zoom, Google Workspace, Claude, and Codex”
  • Showcase your experience with device management platforms like Jamf or Iru
    — “Familiarity with device-management platforms such as Iru or Jamf”
  • Demonstrate your ability to handle AV setup and support for company events
    — “Keep meeting rooms ready and provide AV setup, testing, and live support”
  • Include examples of your ability to resolve technical issues with patience and clarity
    — “Clear communication, a helpful and patient approach, and strong organization and follow-through”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Improved employee productivity through effective IT support
  • Resolved complex IT issues efficiently
Typical background
IT SupportHelp DeskDesktop Support

Skills & requirements

Required

IT SupportTroubleshootingNetwork ConnectivityDevice ManagementConference Room AV

Preferred

OktaIruJamfAI ToolsWorkflow Automation

Stack & domain

MacosGoogle WorkspaceSlackZoomOktaIruJamfCommunicationProblem-solvingTeamworkIT Support

About the role

Original posting from DepthFirst via Ashby

IT SUPPORT SPECIALIST

Location: San Francisco

Employment Type: Full time

Location Type: On-site

ABOUT DEPTHFIRST

We believe that software is the foundation of modern civilization. Yet vulnerabilities threaten its integrity, security, and resilience. We are on a mission to secure the world's software.

depthfirst is building security AI agents to detect and remediate critical software vulnerabilities across large customer codebases and popular open source software.

Our founding team brings deep expertise in data, infrastructure, security, and AI, with leaders from DeepMind, Databricks, Square, and Faire.

ABOUT THIS ROLE

We're looking for an IT Support Specialist to improve the everyday technology experience at depthfirst. You'll help new hires get started, support the tools and devices employees rely on, and keep meetings and company events running smoothly.

You'll work closely with Security and People Operations to resolve issues, improve processes, and help our growing team stay productive.

YOU'RE EXCITED ABOUT THIS ROLE BECAUSE YOU WILL...

  • Improve onboarding by preparing laptops, accounts, and applications before day one and helping new employees get set up.
  • Support internal tools such as Slack, Zoom, Google Workspace, Claude, and Codex, helping employees with access, configuration, and effective use.
  • Be the first point of contact for computer, software, sign-in, and connectivity issues, following requests through resolution and escalating when needed.
  • Keep meeting rooms ready and provide AV setup, testing, and live support for all-hands and other company events.
  • Coordinate hardware purchasing, inventory, repairs, replacements, and returns, keeping laptops and everyday accessories available.
  • Create clear documentation and improve recurring workflows, including onboarding, approved access requests, and offboarding, through better processes and lightweight automation.

QUALIFICATIONS

  • 2–3 years of experience in IT support, help desk, desktop support, or a similar role.
  • Hands-on experience troubleshooting macOS, applications, peripherals, and basic network connectivity.
  • Experience supporting workplace tools such as Google Workspace, Slack, and Zoom, with the ability to learn new applications quickly.
  • Familiarity with conference-room AV, including microphones, cameras, displays, and video conferencing.
  • Basic understanding of account provisioning, single sign-on, multi-factor authentication, and device management.
  • Clear communication, a helpful and patient approach, and strong organization and follow-through.

BONUS POINTS FOR

  • Experience supporting a high-growth startup.
  • Familiarity with Okta and device-management platforms such as Iru or Jamf.
  • Experience using AI tools, simple scripts, or workflow automation to reduce repetitive work.

Source: DepthFirst careers (Ashby)

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