IT Support Technician (Logistics)

SpaceX

Bastrop, TX

On-siteCareer-pivot friendly

Who this role is best for

A natural match if you have experience supporting mission-critical systems in a logistics or manufacturing environment.

Best fit for

Candidates with hands-on IT experience in enterprise environments with mission-critical systems
— “supporting critical operations such as launch and mission operations and 24x7 manufacturing operations”
Individuals who thrive in fast-paced, high-urgency environments with direct customer interaction
— “flourish in a fast paced and challenging environment”
Professionals with a background in configuring and deploying diverse IT assets and systems
— “Procure, configure and deploy computer hardware and mobile cellular devices”

Things to consider

The role requires physical labor, including lifting up to 25 lbs regularly
— “Must be physically fit enough to regularly lift up to 25 lbs.”
Candidates must be prepared to work irregular hours, including weekends and overtime
— “willing to work all shifts, overtime, and/or weekends as needed”
U.S. citizenship or residency is a mandatory requirement due to ITAR regulations
— “applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident”

How to stand out

Highlight experience with configuring non-traditional network devices and mission-critical systems
— “Configure non-traditional network attached devices (production, metrology and test machines)”
Demonstrate ability to simplify complex technical concepts for non-technical users
— “Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand”
Showcase technical certifications such as A+, Network+, or MCSE in your resume and interview
— “Technical certifications (i.e. A+, Network+, MCSE)”
Emphasize experience in delivering IT support in high-urgency, high-stakes environments
— “Experience supporting mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities”
Include examples of managing the full lifecycle of IT assets and inventory
— “Manage on site inventory and the total lifecycle of IT assets”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · TeamLevel · Mid Level

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

smooth IT service delivery
efficient hardware deployment
resolved complex issues

Typical background

IT supportnetwork administrationtechnical support

Skills & requirements

Required

IT SupportHardware DeploymentNetwork SupportTroubleshootingInstructional Documentation

Preferred

Audio-visual EquipmentMission Critical SystemsTechnical Certifications

Stack & domain

Inventory ManagementIT Asset LifecycleComputer HardwareMobile Cellular DevicesPrintersSoftwareIP NetworksMicrosoft TechnologiesMac IosLinuxAudio-visual EquipmentNetwork SupportTroubleshootingWriting Instructional DocumentationTechnical IdeasEnd-user Computer InfrastructurePrintingConference Room TechnologiesCustomer ServiceInteraction SkillsOrganizational SkillsFlexibilityLeadershipIngenuityA+Network+MCSEIT Service DeliveryOnboardingSetupUpgradeInstallationRepairReplacementAsset RecoveryProtection

About the role

Original posting from SpaceX via Greenhouse

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
IT SUPPORT TECHNICIAN (LOGISTICS)
SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies.
The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.
RESPONSIBILITIES:
Manage on site inventory and the total lifecycle of IT assets.
Procure, configure and deploy computer hardware and mobile cellular devices.
Configure and troubleshoot desktop, label and large multifunction printers.
Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
Troubleshoot software and hardware issues, in person and remotely.
Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
Network support and troubleshooting. From device connectivity to VLAN configuration.
Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate.
1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
Experience supporting Microsoft technologies.
PREFERRED SKILLS AND EXPERIENCE:
Experience supporting Mac iOS and Linux environments.
Technical certifications (i.e. A+, Network+, MCSE).
Working knowledge of audio-visual equipment.
Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
Able to work independently while maintaining patience with the constant interruptions.
Due to the high visibility of this position, excellent written, verbal and phone communications skills.
ADDITIONAL REQUIREMENTS:
Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
Must have valid driver's license.
Must be willing to work all shifts, overtime, and/or weekends as needed.
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.

Source: SpaceX careers (Greenhouse)