Geared toward IT professionals with Atlassian expertise comfortable with governance and automation. Based in London, UK, the role blends systems administration with a focus on scaling processes in a fast-growing robotics company.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Humanoid via Ashby
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for an IT Systems Administrator, who is also a genuine Atlassian specialist. You will be the go-to expert for Jira and the wider Atlassian suite, owning its configuration, governance and continuous improvement. You will also be a hands-on member of the IT team, picking up day-to-day support and a mix of general IT projects as needed.
Roughly 50-60% of your time will be spent on Atlassian administration and optimisation, with the remainder on general IT support and operations.
WHAT YOU'LL DO
ATLASSIAN / JIRA ADMINISTRATION (PRIMARY FOCUS)
- Act as subject matter expert and system owner for Jira (Software, Work Management and/or Service Management) and Confluence, and where applicable Bitbucket, Trello and Jira Product Discovery
- Design, build and maintain projects, workflows, issue types, custom fields, screens, permission schemes and notification schemes
- Manage user provisioning, groups, roles, licences and access controls, including SSO/SCIM integration
- Build and maintain automation rules, dashboards, filters and reports to support teams across the business
- Partner with stakeholders (Engineering, HR, Finance, Operations, etc.) to translate process requirements into effective Jira configurations
- Maintain governance and best practice: naming conventions, configuration standards, and clean-up of unused projects, fields and workflows
- Manage marketplace apps and integrations (e.g. Slack, Microsoft Teams, GitHub/GitLab, Okta/Entra ID), including vendor and renewal coordination
- Plan and execute upgrades, migrations (Cloud/Data Center) and consolidation work, with appropriate testing and change communication
- Create documentation, training materials and guidance for end users, and run onboarding or "office hours" sessions
- Monitor performance, audit logs and security settings, and keep the platform compliant with company policy
GENERAL IT SUPPORT AND OPERATIONS
- Provide first and second-line support for hardware, software, accounts and access issues
- Onboard and offboard staff: set up accounts, devices and licences
- Administer core business tools such as Microsoft 365 / Google Workspace, identity and MDM platforms, and collaboration tools
- Support endpoint management (Windows, macOS, mobile) including imaging, patching and asset tracking
- Assist with network, printer, meeting room and AV support where required
- Contribute to IT projects, vendor management, procurement and documentation
- Follow and help improve IT security practices (MFA, access reviews, device compliance)
WHAT WE'RE LOOKING FOR
ESSENTIAL SKILLS AND EXPERIENCE
- Proven experience (typically [3+] years) administering Jira in a production environment, with a track record of designing and managing workflows, schemes and automation
- Strong working knowledge of Confluence and wider Atlassian tooling
- Solid understanding of Jira admin concepts: project configuration, permission and notification schemes, JQL, global vs project-level administration
- Experience in a general IT, helpdesk or systems administration role
- Working knowledge of identity and access management (e.g. Entra ID, Okta, Google Workspace) and SSO concepts
- Strong troubleshooting skills and the ability to prioritise competing demands
- Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues and gather requirements from stakeholders
- Comfortable working independently and taking ownership
DESIRABLE
- Atlassian certification(s), e.g. ACP-120 (Jira Administration), ACP-620 (Cloud Administration) or similar
- Experience with Jira Service Management, ITSM processes (ITIL) or Assets/Insight
- Experience with Atlassian Cloud and/or Data Center migrations
- Familiarity with the Atlassian REST API, ScriptRunner or light scripting (Python, PowerShell, Bash)
- Experience with MDM tools (Intune, Jumpcloud) and SaaS administration
- Exposure to Agile ways of working (Scrum, Kanban)
- Understanding of security and compliance frameworks (ISO 27001, SOC 2)
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Source: Humanoid careers (Ashby)