Best suited to candidates with strong technical expertise in Microsoft technologies and a customer service focus working in a hybrid, multi-site manufacturing environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Re:Build Manufacturing via Greenhouse
About Re:Build
At Re:Build, our mission is to ensure the next generation of important products are made, at scale, in America. We are laying the foundation for a better future for our customers, employees, and communities by revitalizing America's manufacturing base and creating meaningful jobs across the country, including in historically deindustrialized regions.
We operate an advanced, end-to-end manufacturing platform that partners with industrial companies and innovators to take products from first concept to full-scale production in critical verticals including aerospace and defense, electrification, medical, energy and environment, and robotics and automation.
The way we operate is as important as the work we do. It's guided by The Re:Build Way, 16 principles that shape how we collaborate with each other, partner with our customers and vendors, and contribute to the communities where we operate. (link to The Re:Build Way principles)
Opportunity
Exciting opportunity to work in a fast-growing multi-site manufacturing conglomerate. This will be an impactful role, and one in which you will enjoy working with industry veterans in a fast-paced environment with considerable learning potential and autonomy. This position will be responsible for providing end-users with advanced IT support for hardware, software, applications, operating systems, and connectivity. This position will also provide occasional evening and weekend support. Seeking an individual with a customer service focus, strong organization skills, and superb communication and problem-solving abilities combined with a solid technical expertise.
Critical Attributes:
Exceptional organizational skills: able to perform in a fast-paced and dynamic work environment and document progress and activities to better the team
Analytical problem solver who excels at addressing issues, even in situations involving unfamiliar applications or services
Metrics Driven: keeps score with a desire to continuously improve
Phenomenal teammate: enthusiasm and positive attitude, ability to work as a member of cross-disciplinary teams
Capable communicator with good communication abilities in written and verbal formats
Self-starter: not expected to know everything, you’re comfortable RTFM or using the Google but also know when to ask for help
The ideal candidate must pass a background check and have reliable & acceptable references
Principal Responsibilities and Standards
Responsible for the maintenance, configuration, and reliable operation of computer systems
Designs, deploys, and maintains technical solutions to business problems with a focus on technology, documentation, and training
Monitors, fixes, and solves hardware and software errors by running diagnostics, detailing problems and resolutions, prioritizing problems, and assessing impact of issues.
Performs upgrades to server hardware, operating systems, and software to ensure the necessary levels of security, availability, and functionality of critically important services
Implements appropriate processes for data protection, disaster recovery, and failover procedures, including execution, testing, and security of regular backups
Leads desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Coordinates with IT personnel across all Re:Build sites and external service providers
Qualifications
3-5 years’ experience administering IT systems and resolving user issues.
Demonstrable understanding of Microsoft technologies including Windows 10/11, Windows Server 2012R2-2022, Active Directory, Microsoft 365 & Entra ID, Azure, and PowerShell through professional experience, certifications, and/or personal projects.
Demonstrable understanding of networking concepts and methodologies to address challenges.
Familiarity with virtualization technologies and cloud platforms, such as VMware, AWS, and Azure.
Familiarity with other scripting, programming, or query languages such as Python, Bash, C#, JavaScript, SQL, KQL, etc. a plus.
Familiarity with Linux and MacOS a plus.
Experience supporting critical enterprise software (e.g., ERP and Manufacturing Execution Systems area) a plus.
Willingness to work occasional evenings and weekends.
Willingness to travel (<10%).
Fluency in written and spoken English.
Location Requirements
Hybrid Work Week - 3 days in / 2 days remote - Rochester, NY
The hourly rate for this position is $27.54- $45.22. This range represents the Company’s good faith estimate of the base compensation for this role at the time of posting. Actual compensation will be determined based on several factors, including but not limited to relevant experience, skills, qualifications, internal equity, and geographic location. In addition to hourly rate, this role may be eligible for annual incentive compensation and/or long-term incentives, subject to Company plans. The Company offers a comprehensive benefits package including medical, dental, vision, retirement, paid time off, and other benefits.
The BIG payoff
We are a company who is going to make a difference in the industries and the communities in which we choose to operate. Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!
We want to work with people that reflect the communities in which we operate
Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@ReBuildmanufacturing.com or you may call us at 617.909.6275.