IT Technician II Onsite (Sacramento, CA)

Intelligent Technical Solutions

Sacramento, CA

On-siteCareer-pivot friendly

Who this role is best for

Geared toward mid-level IT support professionals comfortable with hands-on troubleshooting and client interaction, with a focus on Windows and Mac OS environments in Sacramento, CA.

Best fit for

Candidates with 2+ years in Helpdesk support and experience with Windows and Mac OS troubleshooting
— “Minimum two years in Helpdesk support or a similar role.”
Individuals who have worked with Managed Service Providers and possess basic M365 administration skills
— “Experience with Managed Service Providers (MSPs) is highly desirable.”
Professionals who can handle a mix of onsite and remote support with a detail-oriented approach
— “You'll be pivotal in providing both onsite and remote IT support.”

Things to consider

Must be prepared for after-hours and weekend on-call support as part of a rotation
— “Participate in an on-call rotation to provide after-hours and weekend support.”
Requires travel to client locations and personal transportation for onsite visits
— “Valid driver's license, vehicle insurance, and access to a vehicle for client visits.”

How to stand out

Highlight experience with SAGE ERP and QuickBooks in your resume and interview responses
— “Line-of-business application issues for common applications (SAGE ERP, QuickBooks)”
Emphasize your ability to resolve technical issues independently with minimal assistance
— “This role is expected to be able to resolve the following technical issues with little or no assistance”
Showcase your customer service skills and how they align with client satisfaction metrics
— “CSAT: Scores filled out by clients using the rating system in tickets.”
Demonstrate your knowledge of network architecture and firewall troubleshooting
— “Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.”
Mention any active IT certifications you hold during the application process
— “Active IT Certifications are preferred.”

Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

resolved technical issues with minimal assistance
participated in on-call rotations
maintained high client satisfaction

Typical background

2+ years of IT support experienceproficient in Microsoft products

Skills & requirements

Required

Windows And Mac OS TroubleshootingHelpdesk SupportPC DeploymentsUser Profile ManagementBasic Network TroubleshootingM365 Administration

Preferred

IT CertificationsMSP Experience

Stack & domain

WindowsMac OSM365 AdministrationActive DirectoryBackup SoftwareEndpoint CybersecurityMobile DevicesVarious Business ApplicationsCustomer Service SkillsDetail-oriented MindsetIT CertificationsIT SupportNetworkingFirewallsSwitchesNetwork ArchitectureTroubleshooting

About the role

Original posting from Intelligent Technical Solutions via Greenhouse

Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application support.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Basic M365 Administration
Basic server issues.
Basic networking issues.
Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
Willing to work full-time on-site, either at the company office or client locations as required.
Experience with Windows and Mac OS troubleshooting.
Minimum two years in Helpdesk support or a similar role.
Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Basic experience with Microsoft Entra Admin Center.
Proficient in supporting M365, Office Applications, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active IT Certifications are preferred.
Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPI's
CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
Utilization: Hours entered into tickets in the ticketing system.
Hours / Ticket: Average number of hours entered per service ticket.
First-touch closed: Tickets completed with one time entry.
Compensation
Pay rates start at $25.81/hour up to $33.17/hour and vary by experience and location.
Benefits
Medical Insurance Plan
Dental & Vision
Life Insurance
Disability Coverage
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Retirement Plan
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Supplemental Life Insurance (Employee-paid)
Supplemental Health Plans (Employee-paid)
Fraud Alert – Recruitment Scams
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
ITS does not request payment or financial information at any stage of the hiring process.
Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
All verified job openings are posted here: https://www.itsasap.com/job-openings
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Source: Intelligent Technical Solutions careers (Greenhouse)