IT Technician II Onsite (Seattle, WA)

Intelligent Technical Solutions
Seattle, WA
On-siteCareer-pivot friendly

Who this role is best for

Geared toward mid-level IT professionals comfortable with hands-on troubleshooting and client interaction, this role emphasizes a blend of technical versatility and customer service in the Seattle area.

Best fit for

  • Candidates with 2+ years of helpdesk experience and a track record in supporting business applications like SAGE ERP and QuickBooks
    — “Minimum two years in Helpdesk support or a similar role”
  • Individuals who have worked with Managed Service Providers and are familiar with endpoint cybersecurity and Active Directory
    — “Experience with Managed Service Providers (MSPs) is highly desirable”
  • Professionals who can manage both onsite and remote support and adapt to client-specific environments
    — “Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.”

Things to consider

  • The role requires full-time on-site work, which may limit remote flexibility.
    — “Willing to work full-time on-site, either at the company office or client locations as required.”
  • On-call rotation participation is expected, including after-hours and weekend support.
    — “Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.”

How to stand out

  • Emphasize your experience with both Windows and Mac OS troubleshooting in your resume and interview.
    — “Experience with Windows and Mac OS troubleshooting.”
  • Highlight skills in deploying and imaging PCs, as well as managing user profiles.
    — “Skilled in application troubleshooting, PC deployments/imaging, and user profile management.”
  • Demonstrate your ability to handle client calls effectively and resolve technical issues independently.
    — “Answer incoming Quick Fix calls from clients.”
  • Showcase your knowledge of network architecture and firewall troubleshooting.
    — “Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.”
  • Mention any relevant IT certifications you hold, as they are preferred for this role.
    — “Active IT Certifications are preferred.”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • resolve technical issues
  • participate in on-call rotation
  • provide after-hours and weekend support
Typical background
helpdesk supportIT support

Skills & requirements

Required

Windows And Mac OS TroubleshootingApplication TroubleshootingPC DeploymentsUser Profile ManagementNetwork Troubleshooting

Preferred

Managed Service Providers (msps)IT Certifications

Stack & domain

WindowsMac OSHelpdesk SupportApplication TroubleshootingPC Deployments/imagingUser Profile ManagementFirewallsSwitchesNetwork ArchitectureTroubleshootingOffice 365MS OfficeAdobeActive DirectoryBackup SoftwareEndpoint CybersecurityMobile DevicesBusiness ApplicationsManaged Service Providers (msps)Customer ServiceProblem-solvingCollaborationAttention To DetailDocumentationTrainingITPC Deployments

About the role

Original posting from Intelligent Technical Solutions via Greenhouse

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

Workstation operating system issues of any kind.

Printer issues of any kind.

Standard business application (Office, etc.) issues of any kind.

Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.

Basic server issues.

Basic networking issues.

Answer incoming Quick Fix calls from clients.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

Willing to work full-time on-site, either at the company office or client locations as required.

Experience with Windows and Mac OS troubleshooting.

Minimum two years in Helpdesk support or a similar role.

Skilled in application troubleshooting, PC deployments/imaging, and user profile management.

Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.

Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.

Experience with Managed Service Providers (MSPs) is highly desirable.

Active IT Certifications are preferred.

Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

CSAT: Scores filled out by clients using the rating system in tickets.

Quality Score: Assessments performed by the training and quality team.

Utilization: Hours entered into tickets in the ticketing system.

Hours / Ticket: Average number of hours entered per service ticket.  

First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates start at $31.13/hour up to $36.74/hour and vary by experience and location.

Benefits

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per year)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Health & Wellness Program

Company-paid training and certification

Supplemental Life Insurance (Employee-paid)

Supplemental Health Plans (Employee-paid)

Fraud Alert – Recruitment Scams

Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.

ITS does not request payment or financial information at any stage of the hiring process.

Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.

We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.

If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.

All verified job openings are posted here: https://www.itsasap.com/job-openings

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Source: Intelligent Technical Solutions careers (Greenhouse)

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