Junior Customer Success Manager

Clera

Cologne, Germany

On-siteCareer-pivot friendly

Who this role is best for

Strong fit for candidates with customer-facing experience who adapt guidance to technical experience levels and are comfortable with hybrid work in Cologne.

Best fit for

Candidates with customer-facing support experience and adaptability to different technical skill sets
— “ideally in a customer-facing support role”
Individuals who can bridge technical and non-technical clients using AI tools
— “Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience.”
Professionals interested in AI prompting and digital product ecosystems
— “Interest in AI tools and prompting, with an aptitude for digital products and back-end systems.”

Things to consider

No visa sponsorship available, which may limit international applicants.
— “Visa sponsorship is not available for this role.”
Requires hybrid work in Cologne, with a focus on in-person collaboration.
— “Hybrid role based in Cologne, North Rhine-Westphalia, Germany.”

How to stand out

Highlight experience adapting communication to different client skill levels.
— “adapt your guidance to their level of technical experience.”
Demonstrate familiarity with tools like Google Workspace, Slack, and HubSpot.
— “Familiarity with Google Workspace, Slack, and HubSpot, and an ability to learn tools such as Linear.”
Showcase proactive account management and feedback-gathering skills.
— “Monitor account health, identify growth opportunities, and gradually take ownership of larger projects and client relationships.”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

respond to client questions
help clients use AI tools
monitor account health

Typical background

customer supportsalesproduct management

Skills & requirements

Required

Customer SuccessClient ManagementProduct ConfigurationFeedback Gathering

Preferred

SalesProduct Management

Stack & domain

Customer SupportProduct ConfigurationBack-end SystemsCommunicationAdaptabilityOrganizationAIRetailSaas

About the role

Original posting from Clera via Ashby

ABOUT THE ROLE
Join a customer success team at an AI-powered retail SaaS company, supporting small and mid-sized retail and e-commerce clients. You will help clients get value from AI-powered customer tools, working alongside an experienced customer success manager as you grow toward owning your own accounts.
WHAT YOU'LL DO
Respond to client questions by email and in meetings with a friendly, practical, solutions-oriented approach.
Help clients use AI chat tools effectively and adapt your guidance to their level of technical experience.
Configure and maintain client settings in product back-end systems.
Gather and share structured client feedback and product improvement ideas with the Product team.
Support sales colleagues in assessing product capabilities and scoping potential account expansions.
Monitor account health, identify growth opportunities, and gradually take ownership of larger projects and client relationships.
WHAT WE'RE LOOKING FOR
A degree in business, business informatics, industrial engineering, or a related field.
0-2 years of experience, ideally in a customer-facing support role; SaaS or technology experience is helpful but not required.
Familiarity with Google Workspace, Slack, and HubSpot, and an ability to learn tools such as Linear.
Interest in AI tools and prompting, with an aptitude for digital products and back-end systems.
Native-level German and strong spoken and written English.
A customer-focused, patient communicator who is proactive, adaptable, organized, and comfortable working independently after onboarding.
COMPENSATION & BENEFITS
Visa sponsorship is not available for this role.
LOCATION
Hybrid role based in Cologne, North Rhine-Westphalia, Germany.

Source: Clera careers (Ashby)