Geared toward candidates with process improvement experience and comfort with stakeholder collaboration, working in a federal government or regulated environment in Bethesda, MD.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Blackcanyonconsulting via Greenhouse
Overview
Black Canyon Consulting (BCC) is searching for a Junior Solutions Analyst to support business process analysis, workflow documentation, and process improvement activities. The Junior Solutions Analyst will work with experienced analysts, technical teams, and organizational stakeholders to document existing processes, identify opportunities for improvement, and support the development of clear and effective future-state workflows.
Job Description
The Junior Solutions Analyst will provide analytical and process-support services while working under the guidance of more experienced team members. This position will assist with gathering operational information, documenting current-state workflows, identifying process steps and handoffs, and organizing findings into clear and usable process documentation.
The Junior Solutions Analyst will also support development of future-state workflows, SOPs, diagrams, templates, and job aids and assist with pilot testing and collection of stakeholder feedback.
Required Skills
3+ years of relevant professional experience
Experience supporting business analysis, process improvement, workflow documentation, or related activities
Experience gathering and documenting business or operational requirements
Ability to document current-state (“as-is”) processes and workflows
Ability to identify process steps, handoffs, bottlenecks, and dependencies
Experience creating or supporting development of process maps, workflow diagrams, or similar documentation
Strong written and verbal communication skills
Strong analytical, organizational, and problem-solving skills
Ability to organize information and produce clear documentation
Ability to work collaboratively with analysts, technical teams, and organizational stakeholders
Ability to follow established policies, procedures, internal controls, and documentation standards
Desired Skills
Experience participating in stakeholder interviews or discovery sessions
Experience creating SOPs, templates, workflow charts, or job aids
Exposure to business process improvement or workflow redesign initiatives
Experience collecting and organizing user or stakeholder feedback
Experience supporting pilot testing or implementation activities
Familiarity with workflow automation or digital process improvement concepts
Experience working in a federal government or regulated environment
Job Responsibilities
Assist with reviews of existing business processes and workflows
Gather operational information from stakeholders and available documentation
Support stakeholder discovery workshops and process review sessions
Document current-state (“as-is”) process steps, handoffs, decision points, and bottlenecks
Organize process findings into clear baseline documentation
Assist with development of future-state (“to-be”) workflow components
Document requirements for process improvements
Identify opportunities for process simplification or clarification
Prepare draft process diagrams, workflow charts, and templates
Support creation and maintenance of SOPs and job aids
Assist with pilot testing activities
Collect and organize user feedback and testing observations
Track requested updates and process refinements
Support preparation of revised documentation following testing or stakeholder review
Collaborate with senior analysts and technical team members
Ensure work follows applicable policies, internal controls, and federal requirements
Benefits and Salary
We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.
If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!