Junk Route Service Manager

1-800-GOT-JUNK?
Albany NY, US
On-siteCareer-pivot friendly

Who this role is best for

Aimed at mid-level to senior management professionals with logistics and sales experience who thrive in high-energy, customer-facing environments.

Best fit for

  • Candidates with logistics or sales management experience and a track record of customer-centric leadership
    — “1+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management”
  • Individuals who are comfortable with physical labor and can manage a team in a fast-paced setting
    — “Lead, train, and motivate a team of drivers and crew members on client sites”
  • People with strong communication and problem-solving skills who can adapt to dynamic work environments
    — “Strong communicator: Clear, professional, and solution-driven”

Things to consider

  • The role requires physical strength, as lifting 75+ lbs repeatedly is a mandatory part of the job
    — “Able to lift at least 75+ lbs repeatedly!”
  • The position involves a significant on-the-road commitment with weekday and weekend shifts
    — “Full Time Hours consisting of 4 weekday Shifts + 1 weekend shift”

How to stand out

  • Emphasize leadership experience in team training and performance improvement initiatives
    — “Participate in daily recorded role-play scenarios to support ongoing training”
  • Highlight any prior experience in delivery, warehouse, or customer service roles
    — “Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is a plus”
  • Showcase your ability to manage operational metrics and customer satisfaction
    — “Manage daily operations, monitor and improve operational performance and customer satisfaction metrics”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Improved operational efficiency and customer satisfaction
  • Built and managed a team of drivers and crew members
  • Achieved sales targets and profit share
Typical background
Experience in logistics, sales, or customer serviceBackground in team leadership or management

Skills & requirements

Required

LogisticsRoute PlanningTeam ManagementCustomer ServiceSales

Preferred

Warehouse ManagementRetail ExperienceCustomer Acquisition

About the role

Original posting from 1-800-GOT-JUNK? via Greenhouse

Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built on integrity, accountability, and investing in people.

About Us: At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.

We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences. 

Position: Full Time Field Service Leader

Pay: $20-$30 pr/hr (includes hourly base and profit share)

As a Field Service Leader training in Operations, you will be trained at all levels to be fast tracked from Customer Experience Leader to Certified Sales Leader to Senior Sales Leader to Operations. Where you will oversee daily logistics, route planning, and scheduling to ensure excellent service delivery, and manage our team of drivers and crew members. Your leadership will be critical in maintaining our high standards and achieving business goals. 

What We’re Looking For:

Sales-Minded: Confident closing on-site sales and maximizing job value

People-Focused: Personable, positive, and service-oriented

Reliable & Coachable: Shows up, contributes, and adapts

Strong Communicator: Clear, professional, and solution-driven

Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is a

plus.

What You'll Do: 

Deliver Exceptional Service: WOW our customers with your positive attitude and outstanding service.

Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.

Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.

Manage Efficiency: Manage daily operations, monitor and improve operational performance and customer satisfaction metrics. 

Represent Our Brand: Collaborate with marketing to drive local outreach and customer acquisition. 

Development: Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.

Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on

integrity, teamwork, and ongoing development.

Competitive payment structure (Hourly Pay + Profit Share + Performance-Based Bonuses)

Full Time Hours consisting of 4 weekday Shifts + 1 weekend shift

Opportunities for professional growth and development. 

Enjoy dynamic, engaging workdays with varied responsibilities.

Award-winning workplace ("Best Placesto Work" and "Fast 50 Company").

Full benefits package with Medical/Vision/Dental coverage and retirement options.

Requirements

1+ years in Logistics, KPI’s, Sales, Dispatch, Fleet, and/or Management     

21+ years of age and a valid driver's license (required for insurance purposes)

Strong leadership and team-building skills. 

Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed. 

Able to lift at least 75+ lbs repeatedly!

Proficient in Microsoft Office and operational software. 

Strong customer service experience.

This job description outlines the key responsibilities, qualifications, and skills required for the position at 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services. Apply Now!

Source: 1-800-GOT-JUNK? careers (Greenhouse)

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