Kauai - Team Member

Virgin Active & KAUAI

Nottingham, United Kingdom

On-siteCareer-pivot friendly

Who this role is best for

Geared toward hospitality professionals comfortable with food preparation and customer service, this role emphasizes in-person work and collaboration across teams in a wellness-focused environment.

Best fit for

Candidates with prior food service or hospitality experience who thrive in collaborative, in-person environments
— “Previous experience in a customer service, hospitality or food service environment is desirable.”
Individuals who value wellness and community engagement as part of their professional identity
— “we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing.”

Things to consider

The role demands flexibility in working hours, including early mornings and weekends
— “Flexible to work early mornings, evenings, weekends and bank holidays.”
Candidates must be prepared to meet strict food safety and hygiene requirements
— “Ensure food safety, hygiene and cleanliness standards are maintained at all times.”

How to stand out

Highlight your ability to deliver personalized service and maintain brand standards in your resume and interview responses
— “Recommend products and provide an exceptional customer experience through confident service.”
Emphasize your experience with POS systems and accuracy in processing payments
— “Process customer orders and payments accurately using POS systems.”
Showcase your proactive approach to maintaining a clean, organized environment
— “Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

delivered exceptional customer service
prepared food to brand standards
maintained cleanliness and hygiene

Typical background

customer service or hospitality experience

Skills & requirements

Required

Customer ServiceFood PreparationPOS SystemsHygiene StandardsTeam Collaboration

Preferred

Food Safety CertificationAllergen Training

Stack & domain

Customer ServiceFood PreparationBeverage PreparationPOS SystemsMenu KnowledgePromotion KnowledgeAllergen KnowledgeNutritional InformationFood SafetyHygiene StandardsStock MonitoringEnvironment MaintenanceTeam CollaborationNew Team TrainingBrand StandardsWarmthFriendlinessGenuinenessCommunicationInterpersonal SkillsAttention To DetailEfficiencyProactivityReliabilityFlexibilityFood Safety Level 2Food Allergy And Intolerance TrainingWellnessMember ExperienceFood ServiceHospitalityHygiene

About the role

Original posting from Virgin Active & KAUAI via Greenhouse

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Team Member to join the team.
Role Type: Full time
Number of hours: 40
In this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you're serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you'll play an important role in delivering an outstanding member experience every day.
The Role
Deliver warm, friendly and genuine service to every member and guest.
Prepare food and beverages to brand recipes and presentation standards.
Process customer orders and payments accurately using POS systems.
Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
Recommend products and provide an exceptional customer experience through confident service.
Ensure food safety, hygiene and cleanliness standards are maintained at all times.
Complete opening, closing, preparation and temperature check procedures accurately.
Follow allergen procedures and prevent cross-contamination throughout food preparation.
Monitor stock levels and communicate replenishment requirements.
Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
Support the training of new team members and contribute to maintaining Virgin Active brand standards.
Who We’re Looking For
Previous experience in a customer service, hospitality or food service environment is desirable.
Food Safety Level 2 qualification (or willingness to obtain).
Food Allergy and Intolerance Training.
Passion for delivering outstanding customer service.
Strong communication and interpersonal skills.
Excellent attention to detail and commitment to food safety and hygiene.
Ability to work efficiently in a fast-paced environment.
A proactive, positive and reliable approach to work.
Flexible to work early mornings, evenings, weekends and bank holidays.
What You’ll Get
The opportunity to be part of a brand redefining the future of wellness
A premium environment with industry-leading facilities.
Development and progression opportunities aligned to your level.
Access to a vibrant, engaged member community.
The platform to build your career, reputation and impact.
OUR PERKS
30 days annual leave.
Pension fund.
50% discount on Kauai meals while on duty.
Complimentary Virgin Active membership for yourself.
Pay Range£12.71—£12.71 GBP

Source: Virgin Active & KAUAI careers (Greenhouse)