Kauai - Team Member

Virgin Active & KAUAI

Nottingham, United Kingdom

On-siteCareer-pivot friendly

Who this role is best for

Strong fit for hospitality or food service professionals who prioritize customer engagement and food safety, working in a zero-hour contract in Nottingham.

Best fit for

Candidates with a background in customer service or food preparation who value community and wellness-focused environments
— “previous experience in a customer service, hospitality or food service environment is desirable”
Individuals with food safety and allergen training who can maintain high hygiene standards
— “Food Safety Level 2 qualification (or willingness to obtain). Food Allergy and Intolerance Training.”
People who are adaptable and open to flexible working hours, including weekends and holidays
— “Flexible to work early mornings, evenings, weekends and bank holidays.”

Things to consider

Zero-hour contract may require irregular hours and less job security compared to traditional roles
— “Role Type: 0 Hour. Number of hours: Zero hours”
The role demands consistent attention to detail in food preparation and hygiene protocols
— “Excellent attention to detail and commitment to food safety and hygiene.”

How to stand out

Highlight experience in creating personalized customer interactions and maintaining cleanliness standards
— “Deliver warm, friendly and genuine service to every member and guest.”
Emphasize any prior knowledge of POS systems and accurate order processing
— “Process customer orders and payments accurately using POS systems.”
Showcase ability to work in fast-paced environments with efficiency and reliability
— “Ability to work efficiently in a fast-paced environment.”
Demonstrate proactive communication skills and willingness to support team training
— “Work collaboratively with colleagues ... and support the training of new team members.”
Include specific examples of managing stock levels and maintaining organization
— “Monitor stock levels and communicate replenishment requirements.”

Pace · Fast PacedCollaboration · HighAutonomy · LowDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

delivering exceptional customer service
maintaining high hygiene standards
accurate order processing

Typical background

customer servicehospitalityfood service

Skills & requirements

Required

Customer ServiceFood PreparationPOS SystemsHygiene StandardsTeam Collaboration

Preferred

Food Safety CertificationCommunication SkillsAttention To Detail

Stack & domain

CommunicationCustomer ServiceTeamwork

About the role

Original posting from Virgin Active & KAUAI via Greenhouse

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Team Member to join the team.
Role Type: 0 Hour
Number of hours: Zero hours
In this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you're serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you'll play an important role in delivering an outstanding member experience every day.
The Role
Deliver warm, friendly and genuine service to every member and guest.
Prepare food and beverages to brand recipes and presentation standards.
Process customer orders and payments accurately using POS systems.
Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
Recommend products and provide an exceptional customer experience through confident service.
Ensure food safety, hygiene and cleanliness standards are maintained at all times.
Complete opening, closing, preparation and temperature check procedures accurately.
Follow allergen procedures and prevent cross-contamination throughout food preparation.
Monitor stock levels and communicate replenishment requirements.
Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
Support the training of new team members and contribute to maintaining Virgin Active brand standards.
Who We’re Looking For
Previous experience in a customer service, hospitality or food service environment is desirable.
Food Safety Level 2 qualification (or willingness to obtain).
Food Allergy and Intolerance Training.
Passion for delivering outstanding customer service.
Strong communication and interpersonal skills.
Excellent attention to detail and commitment to food safety and hygiene.
Ability to work efficiently in a fast-paced environment.
A proactive, positive and reliable approach to work.
Flexible to work early mornings, evenings, weekends and bank holidays.
What You’ll Get
The opportunity to be part of a brand redefining the future of wellness
A premium environment with industry-leading facilities.
Development and progression opportunities aligned to your level.
Access to a vibrant, engaged member community.
The platform to build your career, reputation and impact.
OUR PERKS
30 days annual leave.
Pension fund.
50% discount on Kauai meals while on duty.
Complimentary Virgin Active membership for yourself.
Pay Range£12.71—£12.71 GBP

Source: Virgin Active & KAUAI careers (Greenhouse)