Key Holder

Little Words Project

Nashville, TN

On-siteCareer-pivot friendly

Who this role is best for

Retail professionals with event coordination skills will find this role's collaborative and guest-facing aspects rewarding, especially in Nashville's local market.

Best fit for

Candidates with retail experience and a flair for event management will thrive in this team-oriented, customer-centric role.
— “Host and manage in-store beading appointments, events, and parties, making every visit special.”
Individuals who enjoy training others and creating engaging in-store experiences are ideal for this position.
— “Help train and develop Sales Associates, sharing best practices to enhance guest connections.”

Things to consider

Commitment to working weekends and holidays is necessary, which may impact work-life balance.
— “Able to work weekends and holidays.”
The role requires a strong belief in the company's mission, which may not be suitable for all candidates.
— “You believe in Little Words Project’s mission and are excited to spread kindness every day!”

How to stand out

Showcase your skills in inventory management and visual merchandising on your resume.
— “Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.”
Emphasize your ability to lead and motivate teams, especially in a small business environment.
— “Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team.”
Include examples of how you've personally connected with customers in a retail or service setting.
— “Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

smooth store operations
positive customer experiences
team development

Typical background

retailcustomer service

Skills & requirements

Required

Retail ManagementCustomer ServiceInventory ManagementTeam Leadership

Preferred

BeadingEvent Planning

Stack & domain

RetailCustomer ServiceInventory ManagementVisual MerchandisingTrainingCommunicationTeamworkProblem SolvingCustomer Engagement

About the role

Original posting from Little Words Project via Greenhouse

We’re looking for a Key Holder to help lead the way at our Nashville store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.
What you’ll do:
Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
Open and close independently, ensuring everything runs smoothly.
Host and manage in-store beading appointments, events, and parties, making every visit special.
Help find partners to do events with, and assist with planning in-store events
Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
Help train and develop Sales Associates, sharing best practices to enhance guest connections.
Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
Assist at the bead bar, tie bracelets, and fulfill custom orders.
From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.
What You Bring to the Team:
2+ years of retail or customer service experience.
Strong communication and interpersonal skills—you love connecting with guests and teammates!
Passion for beading, styling, and even capturing fun content in-store.
You stay cool under pressure and find solutions with a positive attitude.
Ready to jump in, support the team, and help wherever needed.
Able to work weekends and holidays.
You believe in Little Words Project’s mission and are excited to spread kindness every day!

Source: Little Words Project careers (Greenhouse)