Team Member

Virgin Active & KAUAI

Clearview

On-site

Who this role is best for

Strong fit for candidates with hospitality or food service experience who thrive in collaborative environments and value wellness-focused service.

Best fit for

Candidates with prior food service experience and a commitment to wellness and community engagement
— “Previous experience in a customer service, hospitality or food service environment is desirable.”
Individuals who can maintain high standards of hygiene and food safety in a fast-paced setting
— “Ensure food safety, hygiene and cleanliness standards are maintained at all times.”
Professionals who can adapt to flexible hours and contribute to a welcoming café environment
— “Flexible to work early mornings, evenings, weekends and bank holidays.”

Things to consider

The role requires consistent in-person presence due to café and member interaction demands
— “Deliver warm, friendly and genuine service to every member and guest.”
Candidates must be prepared to work in a physically demanding environment with strict protocols
— “Follow allergen procedures and prevent cross-contamination throughout food preparation.”

How to stand out

Highlight experience with POS systems and food safety protocols in your resume and interview responses
— “Process customer orders and payments accurately using POS systems.”
Emphasize your ability to recommend products and engage with customers confidently
— “Recommend products and provide an exceptional customer experience through confident service.”
Showcase your track record in maintaining clean, organized environments in food service roles
— “Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.”
Demonstrate your ability to train others and uphold brand standards in collaborative settings
— “Support the training of new team members and contribute to maintaining Virgin Active brand standards.”
Demonstrate your proactive approach to inventory management and communication
— “Monitor stock levels and communicate replenishment requirements.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

deliver exceptional customer service
prepare food and beverages to brand standards
process customer orders accurately
maintain food safety and hygiene
support new team members

Typical background

previous experience in customer service, hospitality, or food service

Skills & requirements

Required

Food PreparationCustomer ServicePOS SystemsMenu KnowledgeHygiene StandardsStock ManagementTeam CollaborationFast-paced Environment

Preferred

Food Safety Level 2 QualificationFood Allergy And Intolerance TrainingCustomer Service ExperienceHospitality Experience

Stack & domain

Food PreparationPOS SystemsFood SafetyHygiene StandardsCustomer ServiceCommunicationTeamworkAttention To DetailFood Safety Level 2Food Allergy And Intolerance TrainingHospitalityFood Service

About the role

Original posting from Virgin Active & KAUAI via Greenhouse

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Kauai is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day. We are looking for Kitchen Team Member to join the team.
Role Type: Full time
Number of hours: 40
In this role, you will play a part in creating a welcoming environment for every member and guest while preparing fresh food and drinks to the highest standards. Whether you're serving customers, preparing meals, maintaining excellent hygiene standards or supporting your colleagues, you'll play an important role in delivering an outstanding member experience every day.
The Role
Deliver warm, friendly and genuine service to every member and guest.
Prepare food and beverages to brand recipes and presentation standards.
Process customer orders and payments accurately using POS systems.
Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
Recommend products and provide an exceptional customer experience through confident service.
Ensure food safety, hygiene and cleanliness standards are maintained at all times.
Complete opening, closing, preparation and temperature check procedures accurately.
Follow allergen procedures and prevent cross-contamination throughout food preparation.
Monitor stock levels and communicate replenishment requirements.
Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
Support the training of new team members and contribute to maintaining Virgin Active brand standards.
Who We’re Looking For
Previous experience in a customer service, hospitality or food service environment is desirable.
Food Safety Level 2 qualification (or willingness to obtain).
Food Allergy and Intolerance Training.
Passion for delivering outstanding customer service.
Strong communication and interpersonal skills.
Excellent attention to detail and commitment to food safety and hygiene.
Ability to work efficiently in a fast-paced environment.
A proactive, positive and reliable approach to work.
Flexible to work early mornings, evenings, weekends and bank holidays.
What You’ll Get
The opportunity to be part of a brand redefining the future of wellness
A premium environment with industry-leading facilities.
Development and progression opportunities aligned to your level.
Access to a vibrant, engaged member community.
The platform to build your career, reputation and impact.
OUR PERKS
30 days annual leave.
Pension fund.
50% discount on Kauai meals while on duty.
Complimentary Virgin Active membership for yourself.
Pay Range£12.71—£13.62 GBP

Source: Virgin Active & KAUAI careers (Greenhouse)