Customer service professionals with sales aptitude and community engagement experience will find this role at Broadlands Apartments in Ashburn, VA, offers a chance to build relationships while working in a collaborative, values-driven environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Van Metre Companies via Greenhouse
Van Metre is seeking a Leasing Consultant at Broadlands Apartments in Ashburn, VA. Our Leasing Consultants take pride in their work, recognizing the value of teamwork and ownership of their responsibilities and impact. They are not only the face of our residential properties, but the heart of the community. Leasing Consultants are key contributors to the company’s success and we’re here to support you in your journey with professional development, career mentorship and growth opportunities, and great benefits and perks.
As a Leasing Consultant, your primary focus will be to develop productive and positive relationships with residents (both current and prospective) that maximize client satisfaction, occupancy, and retention, while remaining true to Van Metre’s mission, vision, and values.
Responsibilities:
Greet every visitor to the community with a warm welcome, making yourself available to answer questions and assist as needed
Engage in sales activities to increase traffic and occupancy (i.e., grassroots marketing)
Maintain thorough knowledge of the property and its amenities, and act as a resource for current and prospective residents
Build relationships with prospective residents by conducting phone and email follow-up, scheduling and conducting property tours, and processing rental applications
Provide excellent customer service by checking in with residents, addressing concerns, and conducting lease renewals
Monitor service requests and communicate with the service team and residents to ensure concerns are resolved quickly and adequately
In conjunction with the rest of the team, plan, organize, and conduct resident events
Complete three exterior community inspections weekly and report any deficiencies found (i.e., landscaping/paint needs, property damage, etc.)
Inspect vacant apartments and report needed repairs to service team in order to maintain superior product quality
Prepare and complete all sales administrative tasks and reports (i.e., market surveys, etc.)
Other sales, customer service, and property-related tasks, as needed
Requirements:
Previous experience in customer service, sales, hospitality, or related fields
Ability to conduct community and apartment inspections (inside and outside) in varying weather conditions
Weekend work is required
Bilingual preferred
Competencies:
Aptitude for working with people
Professional demeanor and attitude
Customer service skills
Verbal and written communication skills
Sales and goal orientation
Time management and prioritization skills
Social media skills
Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program. We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.
Salary: $20.00-$21.00 per hour (Pay is commensurate with experience, education, training, and skills)
Annual Bonus Potential: $5,000 annually, paid quarterly
Renewal and Leasing Commissions
Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave
Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.
Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities
Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company
Van Metre Core Values
Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance
Van Metre Mission Statement
The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.