Legal Assistant (Personal Injury)

The Advocates
Spokane, WA
On-siteCareer-pivot friendly

Who this role is best for

Best suited to mission-driven professionals with experience in law firms or customer service working in personal injury law.

Best fit for

  • Candidates with a background in law firms or customer service who prioritize client empathy and accuracy
    — “1-3 years Law Firm Experience (preferred)”
  • Individuals who thrive in a close-knit team with a shared mission to support injured clients
    — “close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients”
  • Professionals who enjoy multitasking and maintaining meticulous records in a structured setting
    — “Can balance multiple tasks and cases without skipping a beat”

Things to consider

  • The role requires attention to detail and a commitment to client-centered outcomes
    — “Are meticulous in record keeping”
  • There is no explicit mention of remote work flexibility, suggesting a possible in-office requirement
    — “Coordinating payments and facilitating the closing process with clients”

How to stand out

  • Highlight experience in law firm operations and client interaction on your resume
    — “Provide exceptional customer service to both external and internal clients”
  • Showcase any background in insurance negotiation or reimbursement processes
    — “Negotiate reimbursement with insurance”
  • Demonstrate your empathy and mission-driven approach in interviews
    — “Offer compassion to individuals who are injured”
Pace · SteadyCollaboration · MediumAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • accurate records
  • client satisfaction
  • efficient processes
Typical background
sales or customer service experiencelegal background

Skills & requirements

Required

Customer ServiceRecord KeepingNegotiationInsurance Processing

Preferred

Legal ExperienceSales

Stack & domain

Customer ServiceNegotiationRecord KeepingComputer RecordsCommunicationCompassionMulti-taskingCreative SolutionsPersonal Injury LawLegal Assistance

About the role

Original posting from The Advocates via Greenhouse

Who We Are

The Advocates are a growing personal injury law firm with branches across the United States. We are dedicated to representing victims of accidents with kindness and respect. Our team genuinely cares about and has empathy for the people who seek our help, and we are driven to get them the best results possible.  

The PNW branch is looking for an outgoing and mission-oriented Legal Balances Assistant to be a part of our team at our Spokane, WA office. You would become a vital part of a close-knit group of attorneys, legal assistants, paralegals, and staff who all share a profound dedication to supporting our clients throughout their recovery journeys. 

Learn more about us at our website! https://www.advocateslaw.com/ 

Responsibilities   

Provide exceptional customer service to both external and internal clients with a professional, courteous manner  

Confirm outstanding balances with providers and insurance payment information  

Negotiate reimbursement with insurance  

Audit payor ledgers to ensure accuracy and that there are no overpayments  

Coordinating payments and facilitating the closing process with clients  

Effectively maintain written and computer records in accordance with regulatory agencies  

Experience and Professional Background 

1-3 years Law Firm Experience (preferred) 

1-3 years of Sales or Customer Service Experience (preferred) 

Associate's degree (preferred) 

Enjoy helping and interacting with people 

Offer compassion to individuals who are injured 

Can balance multiple tasks and cases without skipping a beat 

Are driven to win and take pride in your work 

Enjoy finding creative solutions 

Are meticulous in record keeping 

Compensation: 

Pay rate: $21-24/hr.

Health, Dental, and Vision care up to 100% employer paid (Buy up options available)

Employee Assistance Program

3 Weeks PTO in your first year, Uncapped PTO in year 3

401(k) matching up to 4% (after 1 year)

50% paid transit card/reimbursed parking

Source: The Advocates careers (Greenhouse)

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