Strong fit for customer service professionals who thrive in a blockchain and financial services environment and can adapt to process refinement and technical support demands.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Figure via Greenhouse
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers.
Your effective communication, problem-solving solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.
Please note: This position is fully onsite, 5 days a week
What You’ll Do
Be the first point of contact and advocate for our customers
Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
Educate customers on Figure and our products with knowledge and enthusiasm
Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
Provide technical support and troubleshooting on a variety of potential issues
Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
Participate in new training and licensing programs to expand the team’s capabilities
Contribute to an exciting and vibrant office environment and team dynamic
What We Look For
BA/BS from an accredited university preferred with 1+ years in a customer-facing role
Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is preferred
The ability to obtain Hawaii MLO licensing within 60 days of hire is required for this role
Proven background in being a dependable and reliable team player
Flexibility and adaptability to ongoing refinements in process and structure
Confident, friendly and compassionate communication skills
A positive and problem solving approach to customer service
Ability to instill trust and rapport with customers
Process driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms
Successfully complete the required compliance trainings
Adhere to all company security policies and data handling procedures
Complete mandatory security awareness training within required timeframes
Promptly report any suspected security incidents or suspicious activity to the Security team
Salary
Compensation Range: $29.81/hour
Monthly 15% bonus target
Benefits
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
5 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-JR1 #LI-Onsite
Source: Figure careers (Greenhouse)