A natural match if you have post-closing mortgage or HELOC experience and a history of process improvement in a fast-paced environment.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Figure via Greenhouse
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
Figure is looking for an experienced backend Mortgage/HELOC originating professional to join our Operations team. In this role you will own the Figure HELOC post close process from beginning to end, leveraging your experience and expertise of the role to ensure we have recordable security instruments . The Post Close Operations Associate will manage all investor inquiries related to recorded deed of trust, note, assignments of mortgage, managing/shipping of trailing documents, as well as processing and recording of Assignments of Mortgage. Join this innovative team and make a big impact!
What You’ll Do
Partner with customer operations and processing to ensure a smooth post close mortgage process
Provide exceptional customer service to both internal and external customers
Be process focused and continuously look for opportunities for improvements and efficiencies
Work independently to prioritize work based on investor delivery expiration and closing dates
Handle tasks such as printing, signing, notarizing, and recording relevant documents
Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations
Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART
Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing
Manage the processing of new PLDs, document revisions, and handling of tax affidavits, FP7, and other necessary paperwork in collaboration with our vendors.
Address security instrument exceptions and lien release issues, including conducting county research, outreach, and resolving recording exceptions.
Manage RSD tasks when closing defects are identified, dispositioning appropriately for next steps.
Manage outreach efforts for unsecured liens, including calls, emails, FedEx letters, and SandCastle orders.
Process documents for closing appointments as necessary
Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant.
Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs.
Oversee the process for FNMA loan delivery and MERS registration
Perform additional duties as assigned to support the team and company operations
What We Look For
1+ year of administrative and/ or customer-facing experience
Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
Exceptional customer service skills to work with external customers
Ability to organize and manage a large pipeline of loans
Analytical skills and drive to look for process improvements and ways to digitize and automate processes
Ability to navigate G-Suite (Docs, Sheets, Slides) and Google Drive to manage information and collaborate with team members through Slack.
Preferred Experience
Experience in residential mortgage lending with Post-Closing experience
In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM.
Knowledge of State and County recording requirements and needs
Adhere to all company security policies and data handling procedures.
Complete mandatory security awareness training within required timeframes.
Promptly report any suspected security incidents or suspicious activity to the Security team.
Salary
Base Compensation Range: $25/hr
15% bonus target, paid monthly
This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.
Benefits
Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plansCompany HSA, FSA, Dependent Care FSA, 401(k), and commuter benefitsEmployer-paid life and disability insurance11 observed holidays and PTO planUp to 12 weeks of paid family leaveContinuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Source: Figure careers (Greenhouse)