Loan Officer Assistant

Distro
Farmington Hills, MI
On-siteCareer-pivot friendly

Who this role is best for

Best suited to candidates with customer service or administrative experience working in mortgage and real estate finance, who are motivated to thrive in a commission-only structure and manage multiple loan files simultaneously.

Best fit for

  • Candidates with customer service experience and a willingness to learn mortgage products and compliance guidelines
    — “Willingness to learn mortgage products, compliance guidelines, and internal systems”
  • Individuals who can manage fast-paced environments with strong multitasking and organization skills
    — “Comfortable working in a fast-paced production environment”
  • Candidates with prior experience in document collection and borrower communication
    — “Experience collecting documents and tracking follow-ups”

Things to consider

  • No guaranteed income — earnings are strictly tied to loan activity and closed transactions
    — “No guaranteed hourly wage or base salary”
  • Must be located in Farmington Hills or nearby areas for in-person work
    — “Location: Farmington Hills, MI”

How to stand out

  • Highlight experience in managing multiple tasks and maintaining detailed records
    — “Manage multiple active loan files simultaneously”
  • Demonstrate phone communication skills, especially handling inbound and outbound calls
    — “Handle inbound and outbound customer calls”
  • Showcase a track record of accuracy and attention to detail in document collection and tracking
    — “Detail-oriented with high accuracy”
  • Emphasize commitment to learning and adapting to mortgage systems and compliance training
    — “Learn mortgage products, company systems, and compliance requirements”
  • Demonstrate a strong customer service mindset and ability to support borrowers throughout the loan process
    — “Strong customer service mindset”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Supporting loan officers effectively
  • Improving customer satisfaction
  • Increasing loan activity
Typical background
Customer serviceAdministrative support

Skills & requirements

Required

Customer ServiceCommunicationOrganizationMultitaskingConfidentialityLoan Process Knowledge

Preferred

Sales SupportMortgage ExperienceAdministrative Support

Stack & domain

CommunicationCustomer ServiceOrganizational SkillsMultitaskingAttention To DetailConfidentialityFast-paced EnvironmentLearning New SystemsFinanceMortgageBankingLendingReal Estate

About the role

Original posting from Distro via Lever

Loan Officer Assistant — Northgate Mortgage LLC

  • Location: Farmington Hills, MI
  • Nearby areas: Novi, Livonia, Southfield, West Bloomfield, Commerce Township, Farmington, Northville, Plymouth, Canton, Dearborn, Royal Oak, Troy, Birmingham, Warren, Sterling Heights, Detroit, Waterford, Auburn Hills, Rochester Hills, Madison Heights
  • Compensation: Commission-Only
  • No guaranteed hourly wage or base salary
  • Earnings tied to loan activity, assigned production, and/or closed transactions
  • Strong earning potential for high-performing team members
  • Opportunity to grow into Licensed Loan Officer roles
  • About Northgate Mortgage:
  • Full range of residential and commercial financing solutions including Conventional, FHA, VA, Refinancing, Cash-Out Refinancing, Reverse Mortgages, Construction Loans, and Investment Property Financing
  • Focus on personalized borrower support from application through closing
  • Role Summary:
  • Support mortgage origination by coordinating borrower communication, collecting required documents, managing loan files, tracking follow-ups, and assisting loan officers throughout the loan lifecycle
  • Key Responsibilities:
  • Support Loan Officers throughout the mortgage process
  • Communicate with borrowers regarding documentation requirements
  • Collect and organize loan-related documentation
  • Track borrower follow-ups and outstanding conditions
  • Manage multiple active loan files simultaneously
  • Handle inbound and outbound customer calls
  • Maintain detailed and accurate records
  • Assist with loan application setup and file organization
  • Coordinate with borrowers, processors, and internal teams
  • Ensure timely document collection and submission
  • Maintain confidentiality of borrower financial information
  • Learn mortgage products, company systems, and compliance requirements
  • Required Qualifications:
  • Strong verbal and written communication skills
  • Excellent phone presence
  • Strong organizational and multitasking abilities
  • Ability to manage multiple borrower files simultaneously
  • Detail-oriented with high accuracy
  • Comfortable making inbound and outbound calls
  • Experience collecting documents and tracking follow-ups
  • Strong customer service mindset
  • Ability to maintain confidentiality of financial information
  • Comfortable working in a fast-paced production environment
  • Willingness to learn mortgage products, compliance guidelines, and internal systems
  • Comfortable working in a commission-only compensation structure
  • Reliable, motivated, and highly accountable
  • Preferred Experience:
  • 1+ years of customer service experience
  • Administrative support experience
  • Sales support experience
  • Mortgage, banking, lending, real estate, or financial services experience
  • Benefits (Available After 90 Days — Eligible Employees):
  • Health Insurance
  • 401(k)
  • In-House Mortgage Training
  • Loan Product Education
  • Systems & Software Training
  • Potential Company-Sponsored Licensing Education
  • Potential Company-Paid MLO Licensing Support
  • Career advancement path to Licensed Loan Officer
  • How to Apply:
  • [Include application instructions or contact details here if available]

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Source: Distro careers (Lever)

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