Best suited to candidates with 2+ years of multifamily maintenance experience and a strong technical background in HVAC, plumbing, and electrical systems working in Charlotte, North Carolina.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Cottonwood Residential via Greenhouse
About Cottonwood Residential
Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities - we elevate them.
About the Role
The Maintenance Technician II is an intermediate-level maintenance professional responsible for performing a wide range of repairs and preventative maintenance tasks across the community. This role plays a critical part in maintaining the quality, safety, and functionality of apartment homes and common areas while delivering a high level of service to residents. Working closely with the Maintenance Supervisor, this position is ideal for a skilled technician who can independently diagnose and resolve maintenance issues while contributing to overall property performance and resident satisfaction.
Key Responsibilities
Maintenance & Repairs
Complete maintenance requests in occupied and vacant apartment homes, including plumbing, electrical, HVAC, appliance, and carpentry repairs
Diagnose and troubleshoot maintenance issues, determining appropriate solutions and escalating complex repairs when necessary
Perform preventative maintenance on building systems, equipment, and apartment homes
Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components
Repair and maintain residential appliances, plumbing systems, and electrical fixtures
Assist with make-ready processes to ensure apartment homes are prepared for new residents
Property Upkeep & Operations
Maintain the overall cleanliness and condition of the property, including grounds, common areas, and amenities
Walk the community regularly to remove debris and ensure a clean, safe environment
Use tools such as blowers and sweepers to maintain sidewalks, parking areas, and walkways
Support pool and spa maintenance, including cleaning, inspections, and safety checks
Complete assigned work orders accurately and document all completed tasks in property management systems
Customer Service & Team Collaboration
Interact professionally and courteously with residents, vendors, and team members
Respond to maintenance requests in a timely and effective manner, ensuring a positive resident experience
Communicate with the Maintenance Supervisor regarding work progress, challenges, and support needs
Participate in team meetings, training sessions, and ongoing skill development
Safety & Compliance
Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards
Use appropriate safety equipment and follow proper handling procedures for tools and materials
Maintain awareness of utility shut-offs, safety systems, and emergency procedures
Ensure all work areas are clean, organized, and compliant with safety standards
What You Bring
High school diploma or equivalent required
Valid driver’s license and reliable transportation required
2+ years of experience in multifamily property maintenance required
EPA Certification (Type II or Universal) required
Strong working knowledge of HVAC systems, plumbing, electrical, pool/spa maintenance, and appliance repair
CPO is preferred
Ability to diagnose and resolve maintenance issues independently
Experience with preventative maintenance programs and property upkeep
Strong problem-solving skills and attention to detail
Professional attitude with a strong customer service mindset
Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
Ability to communicate effectively with residents, vendors, and team members
Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified
Availability to work standard community hours, including evenings and weekends
Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Maintenance Supervisor
Physical Requirements
Regularly required to stand
Ability to climb stairs, walk, and balance is frequently needed
Sit, stoop, kneel, crouch, or crawl is frequently needed
Push or pull to move equipment, appliances, open and close doors, etc.
Climb ladders to perform routine maintenance/repairs
Grasping/gripping/turning to operate tools, equipment, and/or the phone frequently needed
Ability to taste or smell is frequently needed
Reaching above the shoulders frequently needed
Finger dexterity to operate tools frequently needed
Lifting and/or moving up to 75 lbs. regularly needed. Occasionally, over 75 lbs. is needed. Rarely will over 150 lbs. be needed. Weights over 50 lbs. should be accomplished with assistance from one or more persons
Constant need for vision in small detail, beyond arm’s reach, peripheral, depth perception, and the ability to adjust focus
Constant need for talking and hearing to communicate with residents and associates
Why Cottonwood Residential?
We don’t just manage properties - we elevate them. At Cottonwood Residential, you’ll join a culture that values innovation, collaboration, and operational excellence. You’ll work alongside a team that is passionate about delivering exceptional living experiences while supporting your professional growth. We offer a competitive compensation and benefits package and opportunities to grow within a dynamic, expanding organization.
Cottonwood Residential is an equal opportunity employer.
Applicant Communication & AI Disclosure
Cottonwood Residential uses AI-assisted technology and authorized recruiting partners to support our hiring process. By applying, you acknowledge that you may communicate with AI-powered systems during scheduling, candidate outreach, or preliminary interviews, and that interviews may be recorded, transcribed, and summarized for evaluation by our hiring team.
By applying, you consent to receiving communications regarding your application by phone, text message, email, or other electronic means. Hiring decisions are solely made by Cottonwood Residential.
At Cottonwood Residential, we're committed to creating an exceptional customer experience through innovation and service. As an early adopter of Self-Guided Tours, we've made apartment searching more convenient and accessible for our customers. We're looking for team members who are eager to learn, embrace new ideas, and create meaningful connections with every interaction. Join us in helping every customer feel Home at Last!