Manager - Broker Account Monitoring

StarCompliance

East Coast, US

RemoteCareer-pivot friendly

Who this role is best for

Strong fit for candidates with financial services or regtech experience who collaborate cross-functionally and drive product-led integration strategies.

Best fit for

Candidates with financial services or regtech experience who excel in cross-functional collaboration and product-led integration strategies
— “Experience within financial services, regtech, compliance, surveillance, or similarly regulated domains.”
Individuals who can build and maintain relationships with brokers and aggregators while aligning with compliance and regulatory goals
— “Proactively target and establish relationships to expand the quantity and quality of direct broker relationships.”
Candidates who can translate technical processes into customer value and business outcomes with a SaaS sales background
— “Experience of SaaS sales and an understanding of SaaS industry standards and sales approaches.”

Things to consider

The role demands a high level of ethical commitment and integrity as a core expectation
— “Integrity and Ethics All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.”
Candidates must be prepared to engage in both internal and external sales processes and customer-facing activities
— “Represent the value proposition during the sales process.”

How to stand out

Highlight experience in optimizing data feeds and managing customer account integrations in your resume and interviews
— “Streamline and optimize Broker Data Feed activation Feed data quality Account activation/de-activation.”
Emphasize your ability to curate and manage broker relationships as a product-focused initiative
— “Curate broker account integration and connectness as a product.”
Showcase your understanding of compliance-led buying cycles and how they influence customer decisions
— “Familiarity with compliance-led buying cycles influenced by regulatory pressure, risk mitigation and audit requirements.”
Demonstrate your experience in creating and maintaining detailed documentation for broker feed processes
— “Document and update broker feed setup requirements for each broker feed (playbooks).”
Position yourself as someone who can lead audits and drive optimization of customer account hierarchies
— “Perform routine audits to determine if any existing SDE accounts can be moved proactively up the hierarchy.”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

streamlined broker account monitoring
optimized data ingestion
curated broker account integration

Typical background

product managementdata analysiscustomer relationship management

Skills & requirements

Required

Project ManagementCustomer Relationship ManagementProduct DevelopmentData Analysis

Preferred

Sales ProcessMarket Positioning

Stack & domain

Saas SalesCompliance-led Buying CyclesRegulatory PressureRisk MitigationAudit RequirementsLeadershipCommunicationCollaborationProblem-solvingProject ManagementFinanceComplianceSales

About the role

Original posting from StarCompliance via Lever

Manager - Broker Account Monitoring
The manager works with Customers (existing and new), Brokers, aggregators and the operational, product and data teams at Star to streamline and optimize
· Broker Data Feed activation
· Feed data quality
· Account activation/de-activation
· Data ingestion monitoring and issue resolution
The position works cross functionally to ensure frictionless implementations, ongoing optimization and effortless maintenance of integrations to ingest transactions and holdings across asset classes. The objective is to transform broker account monitoring from an operating requirement to a meaningful competitive differentiator
Product:
Product: The manager will curate broker account integration and connectness as a product, collaborating with the other PM’s to build product features that eliminate friction and effort to the Customer in establishing feeds, managing feed health, reducing mismatch in the processing and bringing processes such as account activation/de-activation into the product. This extends to better enabling both employees and relatives subject to monitoring and to minimizing the effort required by the compliance team to maintain.
Customers:
Work with customers (Existing and New) to develop optimal mix of broker feed data among 1) Direct Feeds, 2) Aggregators and 3) SDE
Develop the market positioning and differentiation of Broker Management, represent the value proposition during the sales process
Work to expand direct broker relationships and/or aggregator account availability to meet new customer needs during initial sale
Work with RMs and SSEs on cadence, touchpoints and communications to maintain performance and optimal mix for customers over time. Taking part in sales process and customer QBRs re: optimization, opportunities, performance, issues, requests
Data Team:
Collaborate on feed optimization and onboarding of new customers
Work with Data Team on monitoring and continued development and performance of monitoring system of broker and feed performance. Ensure our internal tools serve and
evolve to support the overall mission of the Broker Management program across all facets – Direct Feeds, Aggregators and SDE
Owning, maintaining, expanding the Broker Information section of Star Tools to document contacts, procedures and policies of each direct broker feed.
Services:
Document and update broker feed setup requirements for each broker feed (playbooks) for PS team to utilize during customer implementation
Brokers:
Proactively target and establish relationships to expand the quantity and quality of direct broker relationships
Establish and maintain criteria for Star Preferred Brokers. Monitor performance for maintaining status. Promote and recruit new members.
Work with Data Team on new feed setup
Routinely connect with existing brokers to bolster relationships, motivate performance and ensure up to date documentation of feed processes and account availability.
Marketing:
Ensure Star Preferred Brokers have ample opportunity to take part in Star promotions, events, articles, webinars etc. to increase access to Star customer base.
Aggregators:
Routinely connect with and evaluate current and aggregators to bolster relationships, motivate performance and ensure optimal terms and account availability.
SDE Team:
Perform routine audits to determine if any existing SDE accounts can be moved proactively up the hierarchy (optimizing) to Aggregator or Direct Feeds. Manage the process of optimization and reporting out to the customer.
This is a senior level role.
Skills and Experience:
Experience within financial services, regtech, compliance, surveillance, or similarly regulated domains.
Strong commercial instincts — the ability to connect technical investment to customer value and business outcomes.
Experience of SaaS sales and an understanding of SaaS industry standards and sales approaches
Familiarity with compliance-led buying cycles influenced by regulatory pressure, risk mitigation and audit requirements.
Integrity and Ethics
All StarCompliance employees are expected to commit to a high standard of personal integrity and carry out their responsibilities in an ethical manner.

Source: StarCompliance careers (Lever)