Manager, Customer Success

Juicebox

San Francisco, CA

On-site

Who this role is best for

Customer success professionals with team leadership experience and a focus on process-building will find this hypergrowth AI SaaS role rewarding, particularly in a collaborative environment with a direct reporting line to a senior VP.

Best fit for

Candidates with a background in managing revenue-owning teams and experience in AI-driven workflows
— “manage a team of CSMs who are part consultant, part account manager, part AI workflow expert”
Individuals who thrive in scaling organizations and shaping category-defining practices
— “define what customer success looks like in an AI-first world at a hypergrowth company becoming a category leader”
Professionals with a track record of improving CS performance through measurable processes
— “introduced processes and programs that measurably improved a CS organization”

Things to consider

This role demands hands-on involvement in complex renewals and expansions, not just strategic oversight
— “Jump into complex renewals and expansions, helping CSMs navigate stakeholders, pricing, and negotiations”
The manager must work closely with senior leadership, requiring strong executive presence and communication
— “Executive presence with customers, cross-functional partners, and senior leadership”

How to stand out

Highlight your experience in building and refining CS processes that drive expansion and retention
— “Build the playbook: Continuously improve renewal, expansion, QBR, success planning, and forecasting processes”
Emphasize your history of coaching teams to exceed revenue and retention metrics
— “Proven success leading teams that consistently exceed GRR, NRR, and expansion targets”
Showcase your ability to manage and forecast revenue with a focus on mid-market and enterprise clients
— “Owning team performance: Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management”

Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Managed a CS team for mid-market and enterprise customers
Defined customer success in an AI-first world

Typical background

5+ years in Customer Success, Account Management, or Sales

Skills & requirements

Required

Customer Success ManagementRevenue OwnershipTeam CoachingProcess ImprovementCross-functional Collaboration

Preferred

AI Saas ExperienceExecutive Presence

About the role

Original posting from Juicebox via Ashby

About Juicebox
Juicebox is on a mission to help teams win the talent war.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B https://juicebox.ai/blog/series-b here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
About the Role
This is a front-line manager role for a CS team that owns the full revenue motion: expansions and renewals across a book of mid-market and enterprise customers. You'll manage a team of CSMs who are part consultant, part account manager, part AI workflow expert, and you'll be the person who makes them great. Expect to be in deals, on calls, and in the weeds with your team when it matters. You'll also be a builder. We're writing the CS playbook as we fly the plane and we need a manager who has a point of view on what great looks like and the drive to make it real. You report directly to the VP of CS.
You'll define what customer success looks like in an AI-first world at a hypergrowth company becoming a category leader. The foundation is already in place: customers love the product, relationships are strong, and commercial results speak for themselves. Your opportunity is to scale that into a world-class CS organization alongside a low-ego, collaborative team, working directly with a VP of Customer Success who previously built leading CS organizations at Gong, Slack, and Zendesk.
You Will…
Coach and develop your team: Run deal reviews, listen to calls, and deliver direct, actionable feedback that elevates performance.
Own team performance: Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
Be a player-coach: Jump into complex renewals and expansions, helping CSMs navigate stakeholders, pricing, and negotiations.
Build the playbook: Continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
Partner cross-functionally: Collaborate with Sales, Product, and leadership to improve the customer experience and shape GTM strategy.
You Have…
5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team. We care more about what you've built than your title.
Proven success leading teams that consistently exceed GRR, NRR, and expansion targets.
Strong commercial instincts with a track record of coaching others to improve.
A builder who has introduced processes and programs that measurably improved a CS organization.
High standards, high accountability, and a coaching style that elevates team performance.
Executive presence with customers, cross-functional partners, and senior leadership.
Perks & Benefits for Full Time Employees
Top-of-market compensation with meaningful equity, because everyone should share in our success.
Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
$2,000 annual wellness stipend to support your physical, mental, and financial well-being.
Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm
$300/month commuting stipend to help cover the cost of getting to and from the office.

Source: Juicebox careers (Ashby)