Geared toward experienced food service leaders comfortable with high-volume operations and cross-site coordination. This role emphasizes operational excellence in a 24/7 multi-outlet environment in Redmond, WA.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from SpaceX via Greenhouse
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
MANAGER, HOSPITALITY
The Hospitality Manager will oversee the organization’s food and customer service operations. This role includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet environment. Key responsibilities of the Hospitality Manager include coordinating service operations for approximately 10,000 meals daily across various concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services. Additionally, the Hospitality Manager will monitor and motivate staff, ensure excellent customer service, engage with customers, and facilitate cross-site communication. This position involves hiring and developing talent, ensuring that the team is up to date with all mandatory company training, managing scheduling and payroll, and overseeing the interviewing, hiring, and onboarding of new staff. The Hospitality Manager will also establish and maintain customer service principles, contributing to the mission of providing operational excellence and quality food options that enhance morale and productivity within SpaceX.
RESPONSIBILITIES:
Oversee the accuracy of menus across various service formats
Establish and enforce standards for hospitality operations
Monitor the quality and consistency of food products in all service locations
Maintain clean and safe workstations throughout the operation
Train staff on customer service, allergen awareness, and nutritional knowledge
Ensure that proper food safety practices are followed by staff and management
Coordinate and improve time management for the team
Monitor the financial activities of hospitality operations
Develop and maintain training materials for both in-person and online formats
Manage performance evaluations for hospitality staff
BASIC QUALIFICATIONS:
High school diploma or equivalency certificate
10+ years of experience in food service operations
5+ years of experience leading a team
PREFERRED SKILLS AND EXPERIENCE:
Culinary degree
Possess or be able to obtain a managerial-level food safety certification
Advanced understanding of customer service and safe kitchen operations
Proficient in Microsoft Office and Outlook
Excellent written and verbal communication skills
Strong knowledge of food service principles and practices
In-depth knowledge of food service systems, including ordering and inventory management
Proficient knowledge of human resources management
Experience with batch cooking or high-volume operations
Proven leadership experience in managing teams of 10 or more staff members
Experience in opening new operations and creating operational procedures from the ground up
ADDITIONAL REQUIREMENTS:
Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.)
Able to stand for long periods of time – up to 8 hours a day
Must be able to work all shifts and available for weekends as needed
Able to perform frequent bending, stooping, and lifting of objects
COMPENSATION AND BENEFITS:
Pay Range:
$110,000.00 - $155,000.00
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
ITAR REQUIREMENTS:
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
Source: SpaceX careers (Greenhouse)