Manager II, Software Engineering

Toast
Dublin, Ireland
Hybrid

Who this role is best for

Best suited to hands-on technical leaders with AI experience working in fintech or hospitality tech environments.

Best fit for

  • Candidates who have led engineering teams in lean environments and contributed directly to product development
    — “maximizing impact and autonomy in a lean environment rather than scaling headcount”
  • Professionals experienced in defining shared engineering norms and fostering technical excellence
    — “Establish shared norms, guardrails, and best practices that allow the team to move at top speed while maintaining high quality where it counts”

Things to consider

  • Hybrid work in Dublin may require regular in-office attendance based on regional expectations
    — “Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location”
  • Candidates must be comfortable with high-speed, iterative development and ambiguity
    — “thrive in an environment without perfect clarity”

How to stand out

  • Highlight direct contributions to AI or LLM projects and your ability to unblock teams
    — “You've built with LLMs or shipped AI-powered product experiences”
  • Emphasize your track record of hands-on problem-solving and customer-centric development
    — “Deep customer empathy and a track record of rolling up your sleeves to fix bugs or triage issues based on direct customer feedback”
Pace · SteadyCollaboration · HighAutonomy · HighDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Led engineering team
  • Fostered culture of rapid iteration and technical excellence
  • Partnered with Product Manager and Designer
  • Integrated modern tools into development processes
  • Defined shared engineering norms and guardrails
Typical background
Experience in engineering managementStrong technical background and leadership skills

Skills & requirements

Required

Engineering ManagementTeam LeadershipProblem-solvingCustomer EmpathyTechnical DepthCode ReviewBug FixingCustomer Issue TriageProduct VisionStrategic PlanningCross-functional CollaborationTechnical StrategyArchitecture Guidance

Preferred

FintechLlmsAi-powered Product Experiences

Stack & domain

Engineering ManagementTeam LeadershipProblem-solvingCode ReviewBug FixingCustomer Issue TriageProduct VisionStrategyTechnical TradeoffsTeam BuildingModern ToolsShared NormsGuardrailsBest PracticesCross-functional CollaborationTechnical StrategyArchitecturePragmatic DecisionsSpeed-to-marketLong-term ViabilityLeadershipCommunicationTeamworkCustomer ServiceFinanceTechnology

About the role

Original posting from Toast

Engineering Manager, Banking Team

(Embedded Finance Organization)

Location: Dublin (hybrid)

About Toast

Toast builds technology that helps food and beverage businesses run smoother, serve customers better, and grow with confidence. Our platform brings together the tools teams need to power daily operations—while turning complexity into clear, actionable insights. We're purpose-built for the pace of hospitality, and we're investing in new experiences that make great businesses easier to run at any scale.

About this role (Responsibilities)

We're looking for an Engineering Manager  to join our Embedded Finance organization and lead the Banking team. You will lead a tight-knit team as a true player/coach—where your primary focus is driving engineering velocity, hands-on problem solving, and outsized impact. You'll lead by example, helping the team discover new ways of working and building with the tools of the day to optimize for speed, customer impact, and the right shared norms.

You will partner closely with our Product Manager to drive weekly sprints. We expect you to jump into the codebase to fix bugs, triage issues directly with users, and ensure we're delivering value at top speed without breaking what matters most.

In this role, you will:

Lead, unblock, and collaborate with the engineering team, fostering a culture of rapid iteration and technical excellence.

Act as a player/coach, actively writing code, jumping in to fix bugs, and triaging customer issues to ensure a tight feedback loop.

Partner directly with the Product Manager and Designer on vision and strategy, to decide what we'll build next, weighing technical tradeoffs together.

Help the team pioneer new ways of working by integrating the tools of the day into our daily development processes.

Establish shared norms, guardrails, and best practices that allow the team to move at top speed while maintaining high quality where it counts.

Navigate the broader Toast ecosystem to unblock your team, leading technical collaboration with other engineering and platform groups when cross-team dependencies are needed to bring new capabilities to life.

Partner with your senior engineers to shape the technical strategy and architecture, guiding the team toward pragmatic decisions that balance speed-to-market with long-term viability.

Do you have the right ingredients*? (Requirements)

A strong "player/coach" mentality with the technical depth to hold your own with very senior ICs, review designs/code, and contribute directly.

Experience managing or leading an engineering team, maximizing impact and autonomy in a lean environment rather than scaling headcount.

Deep customer empathy and a track record of rolling up your sleeves to fix bugs or triage issues based on direct customer feedback.

Demonstrated ability to build teams and products in new ways, constantly exploring how to leverage modern tools to ship faster and smarter.

Experience defining shared engineering norms and guardrails that optimize for speed and impact while keeping processes lightweight.

Strong cross-functional collaboration skills, specifically with Product Managers and Designers, to weigh technical tradeoffs and define priorities.

You're self-directed, have a low ego, and thrive in an environment without perfect clarity.

You've built with LLMs or shipped AI-powered product experiences.

Special sauce* (Nice to haves)

Experience in fintech

What you'll need to thrive (Requirements)

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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Source: Toast careers

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