Manager In Training

Texas Car Title & Payday Loan Services, Inc
Marshall, TX
Career-pivot friendly

Who this role is best for

Best suited to candidates with customer service or sales experience working in a financial services setting, particularly in the payday loan and title industry, and who are comfortable with fast-paced, performance-driven environments.

Best fit for

  • Candidates with customer service or sales background and a willingness to engage in financial conversations
    — “customer-facing, performance-driven role where you will work directly with customers to understand their needs and guide them through financial solutions”
  • Individuals who thrive on feedback and are quick to adapt to new processes
    — “open to feedback and coaching, and can stay motivated even when you hear 'no'”
  • People who are comfortable with both phone and in-person communication and can handle rejection
    — “comfortable speaking with customers over the phone and in person”

Things to consider

  • The role requires a full-time commitment with a 40-hour work week, including Saturdays.
    — “Must be able to work 40 hours per week, including Saturdays.”
  • The position demands a strong ability to handle potentially uncomfortable conversations with customers.
    — “staying engaged in conversations that may feel uncomfortable at times”

How to stand out

  • Emphasize experience with handling customer hesitation or rejection in your resume and interview responses.
    — “can stay motivated even when you hear 'no'”
  • Highlight your ability to adapt quickly and apply feedback in your application materials.
    — “take feedback and apply it immediately”
  • Showcase your skills in asking follow-up questions and guiding customers to decisions.
    — “ask follow-up questions instead of ending conversations”
  • Demonstrate your comfort with both outbound and inbound customer communication in your interview.
    — “handle both inbound and outbound conversations”
  • Include any multilingual skills, especially fluency in Spanish, as a differentiator.
    — “Fluent in English and Spanish a plus”
Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Customer satisfaction
  • Consistent performance
  • Quick learning
Typical background
Customer serviceSales

Skills & requirements

Required

Customer InteractionSales TechniquesFinancial ConversationsFeedback ApplicationStructured Environment

Preferred

Customer ServiceCollections Experience

Stack & domain

Customer ServiceSalesCollectionsFinancial ConversationsOutbound CallsInbound CallsCustomer NeedsDecision GuidanceFinancial SolutionsStructured TrainingOngoing CoachingFast-paced EnvironmentFeedback And CoachingMotivationConfidenceResilienceSales FoundationStructured EnvironmentGoal-driven EnvironmentFinancial ServicesCustomer InteractionSales Training

About the role

Original posting from Texas Car Title & Payday Loan Services, Inc via Greenhouse

Manager In Training:

Looking for a role where you can grow fast and develop real-world skills? In this position, you’ll work directly with customers—asking the right questions, overcoming objections, and guiding them through decisions, including financial conversations.

If you thrive in a fast-paced environment, are open to feedback and coaching, and can stay motivated even when you hear “no,” this role offers a strong opportunity to build confidence, resilience, and a solid foundation in sales.

Job Scope

This is a customer-facing, performance-driven role where you will work directly with customers to understand their needs and guide them through financial solutions.

You will handle both inbound and outbound conversations, ask follow-up questions, and help customers make decisions—including conversations about money.

This role requires someone who is comfortable:

asking direct questions

handling hesitation or rejection

making outbound calls

staying engaged in conversations that may feel uncomfortable at times

What Success Looks Like

Successful team members:

Stay positive and engaged, even when customers hesitate or say no

  • Ask follow-up questions instead of ending conversations
  • Build confidence quickly through practice and coaching
  • Take feedback and apply it immediately
  • Perform consistently in a structured, goal-driven environment

Why Work With Us

Start your career with an industry leader where you will receive structured training and ongoing coaching.

Fast-track advancement opportunities

  • Team environment focused on your success
  • Competitive compensation with bonus potential

Benefits

Majority company paid Health, Dental and Vision

401k Program

Company Paid - Life and Disability Insurance

2 Weeks paid Vacation, 6 paid Holidays, 2 PTO and 5 Sick days

40hr Work Week – Monday thru Saturday

Branch hours: Mon - Fri 10am – 6pm, Sat 9am – 1pm

Every Sunday Off

$13.35 - $15.24/hr.

Monthly bonus potential

Preferred Experience

Customer service, sales, or collections experience

  • Comfortable speaking with customers over the phone and in person
  • Strong communication skills
  • Ability to learn quickly and adapt

Minimum Requirements

High School Diploma or equivalent

Must be able to work 40 hours per week, including Saturdays.

Satisfactory completion of pre-employment screenings

Reliable form of personal transportation and valid Driver’s License

Fluent in English and Spanish a plus

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Source: Texas Car Title & Payday Loan Services, Inc careers (Greenhouse)

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