Candidates with hands-on Salesforce administration experience and team leadership skills will find this role's emphasis on cross-functional collaboration and operational excellence in a GTM environment rewarding.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Pitchbookdata via Greenhouse
At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.
Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.
About the Role:
The GTM Systems Administration team serves as the operational backbone for Salesforce and the broader GTM technology ecosystem. The team combines strong technical execution with disciplined governance, keeping the platform stable, secure, and scalable for users across the business.
In partnership with GTM Systems Product, Delivery, and business stakeholders, the team turns business requirements into maintainable solutions that drive data integrity and user adoption.
The Manager, Salesforce Administration leads the Salesforce Administration function and ensures the reliability, scalability, and operational excellence of Salesforce and related Go-to-Market (GTM) systems. This role combines hands-on technical expertise with people leadership, serving as a key partner to Revenue Operations, Marketing, Sales, Customer Success, and IT to deliver CRM solutions that support business growth.
Reporting to the Senior Manager, GTM Systems Administration, this role executes the platform roadmap and governance standards and leads day-to-day Salesforce administration. The successful candidate will stay hands-on in configuration, automation, releases, and integrations while building a high-performing admin team.
Primary Job Responsibilities:
Team Leadership & Administration Excellence
Hire, onboard, lead, and develop a team of Salesforce administrators, establishing clear goals, performance expectations, and career development plans
Establish team standards for documentation, testing, quality assurance, stakeholder communication, and operational support
Foster a culture of accountability, continuous improvement, and customer-focused service delivery
Serve as an escalation point for complex administration and platform support issues
Salesforce Administration & Platform Operations
Own day-to-day platform operations, monitoring system health, performance, security, data quality, and user adoption to drive continuous improvement
Partner with the Senior Manager, GTM Systems Administration to execute governance standards, platform enhancements, and technical debt reduction initiatives
Maintain platform documentation including configuration guides, data dictionaries, change logs, process documentation, and support procedures
Release Management & Governance
Coordinate Salesforce seasonal releases, patches, and internal enhancements, including environment management, sandbox strategy, testing, deployment, and post-release validation, to minimize business disruption
Execute established change management processes to ensure stable and predictable platform delivery
Own intake triage, backlog management, and support SLAs
Standardize and simplify workflows and automations, favoring reusable solutions
Ensure administration work aligns with security, compliance, and governance requirements
GTM Systems & Integration Administration
Administer Salesforce integrations with Qualified, LeanData, Gong, ZoomInfo, LinkedIn Sales Navigator, Lusha, and other GTM tools, ensuring reliable data flow and process execution
Troubleshoot integration failures, data synchronization issues, and system performance challenges, partnering with vendors and internal technical teams as needed
Cross-Functional Partnership
Partner with GTM Systems Product and Delivery teams to translate business requirements into scalable Salesforce solutions, from design and prioritization through implementation
Manage relationships with implementation partners and software vendors as needed
Build strong relationships across the organization to ensure alignment between business objectives and platform capabilities
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested
Skills and Qualifications:
Basic Qualifications
5+ years of experience as a Salesforce Administrator, with deep expertise in declarative configuration, automation, and data management
Active Salesforce Certified Administrator credential
2+ years of experience directly managing CRM administrators, including hiring, coaching, performance management, and workload prioritization
Experience with Salesforce DevOps and CI/CD tools such as Gearset, Copado, or similar
Must be authorized to work in the United States without the need for visa sponsorship now or in the future
Preferred Qualifications
Proven experience supporting platform health, release management, and operational reliability in a complex GTM environment
Experience supporting integrations, cross-system workflows, and incident management
Strong understanding of lead-to-account, lead-to-cash, and customer lifecycle processes within a modern GTM technology stack
Ability to guide stakeholders through trade-off decisions when scoping solutions
Excellent communication, stakeholder management, and problem-solving skills
Additional Salesforce certifications, such as Advanced Administrator, Platform App Builder, or Sales Cloud/Service Cloud Consultant
Experience in a SaaS or B2B technology company
Experience with Agile delivery methodologies and working closely with Product Managers, Product Owners, and engineering teams
Experience supporting AI-enabled GTM workflows, including Agentforce, Einstein, or AI-powered sales and marketing tools
Hands-on experience administering GTM tools such as LeanData, Gong, ZoomInfo, or Qualified, and managing implementation partners or vendors
Working knowledge of Salesforce security and access models (profiles, permission sets, sharing rules) and data privacy and compliance requirements
Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
Benefits + Compensation at PitchBook:
Physical Health
Comprehensive health benefits
Additional medical wellness incentives
STD, LTD, AD&D, and life insurance
Emotional Health
Paid sabbatical program after four years
Paid family and paternity leave
Annual educational stipend
Ability to apply for tuition reimbursement
CFA exam stipend
Robust training programs on industry and soft skills
Employee assistance program
Generous allotment of vacation days, sick days, and volunteer days
Social Health
Matching gifts program
Employee resource groups
Subsidized emergency childcare
Dependent Care FSA
Company-wide events
Employee referral bonus program
Quarterly team building events
Financial Health
401k match
Shared ownership employee stock program
Monthly transportation stipend
*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.
Compensation
Annual base salary: $160,000-$200,000
Target annual bonus percentage: 15%
Working Conditions:
At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can’t be replicated remotely. This role is expected to be in the office 5 days a week.
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.
We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.
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