Manager, Security Operations Center

Huntress
United States
Remote

Who this role is best for

Geared toward experienced cybersecurity leaders comfortable with global 24/7 operations and process optimization.

Best fit for

  • Candidates with a background in managing global SOC teams and a focus on Windows forensics
    — “5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics”
  • Individuals who have led analyst training programs in incident response and threat hunting
    — “Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation”
  • Candidates who can demonstrate a track record of improving operational efficiency and reducing burnout in high-pressure environments
    — “Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards”

Things to consider

  • This role requires a strong focus on global operations and consistent communication across time zones
    — “Work with their peer regional managers to ensure consistent global operations”
  • High level of public engagement is expected through speaking engagements and community contributions
    — “Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domain”

How to stand out

  • Highlight your experience in designing and implementing SOC workflows and playbooks
    — “Accountable for defining and streamlining processes, workflows, and playbooks”
  • Emphasize your ability to train analysts in incident response and threat hunting
    — “Contribute to the development and implementation of analyst training programs”
  • Showcase your leadership in reducing burnout and increasing analyst productivity
    — “Design, implement, and enforce internal processes to reduce burnout and increase the productivity”
  • Demonstrate your ability to communicate technical concepts to non-technical stakeholders
    — “Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds”
Pace · Fast PacedCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • defining and streamlining processes
  • managing shift coverage
  • training programs
  • quality assurance
Typical background
cybersecuritysecurity operations

Skills & requirements

Required

Security OperationsIncident ResponseDigital ForensicsMalware AnalysisAutomationQuality AssuranceTraining

Preferred

CybersecurityThreat HuntingDetection Engineering

Stack & domain

Security OperationsIncident ResponseDigital ForensicsMalware AnalysisDetection EngineeringThreat HuntingAutomationQuality AssuranceTraining ProgramsProduct DevelopmentCustomer SupportCross-functional CollaborationLeadershipCommunicationProblem-solvingTeamworkAdaptabilityNegotiationPresentationNetworkingCustomer ServiceTime ManagementCybersecurityEnterprise Security

About the role

Original posting from Huntress via Greenhouse

What We Do:

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection.

Huntress now secures more than 5M endpoints and 16M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other.

Reports to: Director, Security Operations Center 

Location: Remote US

Compensation: $165,000-$185,000  base plus bonus and equity

What You’ll Do: 

The Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners’ networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints.

This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations. As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. This position is responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times. The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth. 

Responsibilities: 

Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards

Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year

Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career

Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation

Work with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities

Maintain accountability for routine quality assurance for your designated region 

Engage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysis

Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization

Provide one level of technical leadership for analysts of the Security Operations Center analysts

Ensure team members fully understand the goals and objectives of Huntress’ mission and how their work fits into the bigger picture

Provide key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product

Develop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiatives  

Help operationalize new technologies and services that Huntress brings to market

Participate in public speaking engagements in both webinar and in-person formats

What You Bring To The Team: 

Experience in leading diverse cybersecurity teams with various skills. These teams work in Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering

5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics

3+ year of team lead or managerial experience in a global operations center or Incident Response role. Preferably within a MSSP, MDR provider, or Incident Response service.

Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domain

Continually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and security operations concepts

Ability to identify workflows being performed and create detailed process diagrams and operating procedures

Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds

Demonstrated experience leading initiatives or projects that required delegation and accountability to achieve success

Data-driven approach with experience in Data Science concepts

What We Offer: 

100% remote work environment - since our founding in 2015

Generous paid time off policy, including vacation, sick time, and paid holidays

12 weeks of paid parental leave

Highly competitive and comprehensive medical, dental, and vision benefits plans 

401(k) with a 5% contribution regardless of employee contribution

Life and Disability insurance plans

Stock options for all full-time employees 

One-time $500 reimbursement for building/upgrading home office

Annual allowance for education and professional development assistance 

$75 USD/month digital reimbursement

Access to the BetterUp platform for coaching, personal, and professional growth

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations: 

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. 

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

#BI-Remote 

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. 

We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status.  

We do discriminate against hackers who try to exploit businesses of all sizes.

Accommodations: 

If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. 

Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights.

#BI-Remote 

Source: Huntress careers (Greenhouse)

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