Medical Administrative Assistant

Assist World

Philippines

RemoteCareer-pivot friendly

Who this role is best for

Geared toward mid-level professionals comfortable with managing documentation and coordinating referrals, with a preference for remote work and experience in mental health settings.

Best fit for

Individuals who have previously handled prior authorisations and lab-related administrative tasks
— “Coordinating lab-related administrative tasks”
Professionals who have identified and implemented administrative improvements in prior roles
— “Identifying opportunities to improve and streamline administrative systems”

Things to consider

The role requires handling confidential medical information and clear communication over the phone
— “Comfortable working with confidential medical information”
Candidates must be able to work independently in a remote environment with minimal supervision
— “Comfortable working independently in a remote environment”

How to stand out

Highlight prior experience with mental health practices and administrative improvements in your resume
— “Ideally experienced within a mental health or similar healthcare setting”
Emphasize your ability to manage documentation and follow up processes efficiently
— “Managing and organising administrative follow-ups”
Demonstrate your confidence in using communication platforms like RingCentral
— “Experience with the following systems would be advantageous: RingCentral”

Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · IndividualLevel · Junior

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

Managed day-to-day administrative tasks
Improved administrative systems

Typical background

Medical or healthcare administrationadministrative roles

Skills & requirements

Required

Medical AdministrationHealthcare SupportAdministrative CoordinationSOP AdherenceProcess Improvement

Preferred

Mental Health PracticeTelecommunications

About the role

Original posting from Assist World via Lever

We are looking for a detail-oriented and proactive Medical Administrative Assistant to join a growing mental health practice supporting a team across two locations.
This is a fantastic opportunity for someone with experience in medical administration, healthcare support, or a mental health practice who enjoys working behind the scenes to keep processes organised and running smoothly.
The Role
You’ll provide essential administrative support to the practice, helping to manage day-to-day tasks and ensuring the clinical team can remain focused on delivering excellent patient care.
Key responsibilities will include:
● Managing and sending faxes and handling incoming documentation
● Coordinating lab-related administrative tasks
● Supporting prior authorisations (PAs)
● Coordinating external referrals
● Managing and organising administrative follow-ups
● Answering incoming phone calls where appropriate
● Providing general back-office administrative support
● Following established SOPs and processes
● Identifying opportunities to improve and streamline administrative systems
About You:
The ideal candidate will be:
● Experienced in medical or healthcare administration
● Highly organised and detail-oriented
● A quick learner who can confidently pick up new processes and systems
● Comfortable working independently in a remote environment
● Proactive and able to spot ways to improve processes
● Professional and confident when communicating with patients and external providers
● Comfortable working with confidential medical information
● Ideally experienced within a mental health or similar healthcare setting
● Comfortable communicating over the phone with a clear, professional and easily
understood accent
Systems:
Experience with the following systems would be advantageous:
● RingCentral
● PracticeQ / IntakeQ
Experience with other medical practice management or communication platforms will also be considered.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM

Source: Assist World careers (Lever)