Medical Services Specialist with German and English languages

Conduent

Spain

RemoteCareer-pivot friendly

Who this role is best for

Strong fit for bilingual professionals with healthcare experience who thrive in remote call center environments and can manage complex customer inquiries.

Best fit for

Individuals who have experience handling customer inquiries in a call center setting
— “The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment.”
Those with a strong grasp of medical product and disease state information
— “The Medical Services Specialist utilizes healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information.”

Things to consider

This role requires a high level of independence and self-management in a remote setting.
— “working independently in a call center environment”
Candidates must be prepared to handle both inbound and outbound customer communication.
— “may contribute to outbound initiatives, making contact with customers to deliver specific product messages.”

How to stand out

Highlight experience in resolving complex customer inquiries and managing multiple communication channels.
— “Manage all customer inquiries to successful resolution.”
Emphasize your ability to provide accurate medical and product information within regulatory guidelines.
— “Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses.”
Showcase your multilingual capabilities with specific examples of German and English proficiency.
— “Proficiency in English and German at B2/C1 level is required.”
Demonstrate your ability to maintain up-to-date knowledge of medical and product information.
— “Maintain up-to-date knowledge of product, medical, disease and industry information.”
Include evidence of IT skills and comfort using databases and PCs in your resume.
— “Demonstrated competency using information technology, PCs and databases.”

Pace · Fast PacedCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

manage customer inquiries
provide product and disease state information
evaluate and escalate calls

Typical background

proficiency in English and Germanprevious experience in a call center environment

Skills & requirements

Required

Customer ServiceProduct InformationCommunicationProblem-solving

Preferred

Medical InformationCall Center Experience

Stack & domain

Customer ServiceProduct InformationDisease State InformationCall CenterEmail CommunicationWritten CommunicationProduct Quality ComplaintsAdverse ExperiencesDatabase ManagementInformation TechnologyPcsDatabasesCommunicationProblem-solvingDecision-makingTime ManagementInterpersonal SkillsOrganizational SkillsHealthcareProduct Management

About the role

Original posting from Conduent

Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist utilizes healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).
The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries. 
Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages. 
What we offer you:
23 days paid holiday per annum.Replacement contract.EUR 1,50 a day WFH allowance.100% WFH/ Remote.Medical Insurance scheme. The technical hardware equipment is provided by us.Referral program that will allow you to earn extra bonusses.Access to a global learning platform for personal and professional development. Responsibilities:
Manage all customer inquiries to successful resolution. Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses. Provide world-class customer service and immediate resolution to inquiries at the point of customer contact. Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service. Evaluate and escalate calls as appropriate. Respond to non-phone customer inquiries (e.g., e-mail, fax). Comply with all industry regulations including adverse event and product quality processes. Manage all assigned project work in a timely manner. Maintain up-to-date knowledge of product, medical, disease and industry information. Obtain pertinent customer information and record customer interactions in appropriate systems. Communicate customer calls, issues, trends, programs and solutions. Interact with team members to manage a broad number of products, medical and business issues and share best practices.  Qualifications:
Proficiency in English and German at B2/C1 level is required.Previous experience in a call center environment preferred. Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred. Demonstrated competency using information technology, PCs and databases. Excellent verbal, telephone communication and written skills required. Ability to multitask. Good problem solving and decision-making. Good time management, interpersonal and organizational skills. Education:
Candidate holding a certificate testifying to a successfully completed course of university studies in pharmacy, chemistry, biology, human or veterinary medicine and the corresponding passed examination;Assistants of pharmacists, as well as persons who have completed training as technical assistants in the fields of pharmacy, chemistry, biology, human or veterinary medicine. And did you know this about Conduent?
This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.Our employees choose to build their careers at Conduent:More than 25% of our associates have been with us for 5 years or more.Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Source: Conduent careers