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Posted November 6, 2026, closed November 15, 2026. Check out similar open roles below.

Member Coordinator

Honeydew
United States
RemoteCareer-pivot friendly

Who this role is best for

Strong fit for customer service professionals who thrive in a remote, mission-driven environment and can manage multiple communication channels.

Best fit for

  • Candidates with experience in healthcare or telehealth customer service roles
    — “platform connecting hundreds of millions of people to licensed dermatologists”
  • Individuals who value making a meaningful impact on patients’ lives
    — “Opportunity to make a meaningful impact on patients’ lives”
  • People comfortable with remote work and US-based state restrictions
    — “Candidates residing in the following states will be considered for this role”

Things to consider

  • This role is not eligible for visa sponsorship, requiring US work authorization
    — “Candidates must be authorized to work for any employer in the US. This role is not eligible for visa sponsorship.”
  • The position requires adherence to a specific work schedule and time zone
    — “SCHEDULE: MONDAY–FRIDAY, 9:00 AM–5:30 PM EST”

How to stand out

  • Highlight experience with live chat and phone-based customer support in your resume
    — “assist patients via live chat on Honeydew’s website”
  • Emphasize your ability to resolve customer issues and document interactions effectively
    — “Listen attentively to customer concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary”
  • Showcase your knowledge of skincare or healthcare services if applicable
    — “Develop a deep understanding of our products and services to effectively answer inquiries”
Pace · SteadyCollaboration · LowAutonomy · MediumDecision Impact · Individual

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • prompt and courteous customer service
  • accurate information provision
  • effective issue escalation
Typical background
customer servicecall center roles

Skills & requirements

Required

Customer ServiceProduct KnowledgeIssue ResolutionDocumentation

Preferred

Call Center Experience

Stack & domain

Customer ServiceCall CenterLive ChatProduct KnowledgeIssue ResolutionDocumentationCRM SystemCommunicationProblem-solvingAttention To DetailProfessionalismTeamworkEmpathyDermatologyFda-approved TreatmentsSkin Health SupportPatient CareAppointment SchedulingCustomer Inquiries

About the role

Original posting from Honeydew via Ashby

ABOUT HONEYDEW 👋

No one should suffer from a treatable skin disease because they couldn’t access care. That’s what Honeydew http://honeydew.com is fixing — a platform connecting hundreds of millions of people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We’ve helped 40,000+ patients get life-changing results, we’re growing 5x YoY, and we’re just getting started.

THE OPPORTUNITY 📈

Our Member Coordinator will answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries.

SCHEDULE: MONDAY–FRIDAY, 9:00 AM–5:30 PM EST

RESPONSIBILITIES

  • Customer Service: Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.
  • Issue Resolution: Listen attentively to customer concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary.
  • Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.

QUALIFICATIONS

  • Previous experience in customer service or call center roles preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Proficiency in basic computer skills.

BENEFITS

  • Opportunity to make a meaningful impact on patients’ lives
  • Join a mission-driven, innovative team dedicated to transforming skincare
  • Comprehensive healthcare benefits (medical, dental, vision)
  • 401(k) with company match
  • Monthly technology stipend
  • Paid time off and paid holidays
  • Supportive, collaborative team culture

This is a fully remote position with an hourly pay of $17.00.

Candidates must be authorized to work for any employer in the US. This role is not eligible for visa sponsorship.

Candidates residing in the following states will be considered for this role: AL, AZ, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WI

Source: Honeydew careers (Ashby)

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