Merchant Onboarding Associate

Wolt
Copenhagen, Denmark
On-siteCareer-pivot friendly

Who this role is best for

Detail-oriented candidates with multilingual skills and a willingness to adapt to new tools will find this onboarding role in a fast-growing global tech company.

Best fit for

  • Individuals with strong communication skills and the ability to manage multiple systems efficiently
    — “Work across internal and external systems (for instance, using AI tools to support your work)”
  • Candidates who enjoy hands-on collaboration with partners and are comfortable with process improvement
    — “Share best practices among the team and challenge the status quo”

Things to consider

  • Fluency in both Danish and English is a strict requirement, not just a preference
    — “Fluent in Danish and English”
  • The role is based in Copenhagen, requiring local presence or relocation
    — “The role is located in our brand-new office in Carlsberg Byen, Copenhagen”

How to stand out

  • Demonstrate experience in onboarding or supporting external partners in a service-oriented context
    — “setting our restaurant and retail partners up for success”
  • Showcase your track record in creating high-quality content or managing detailed processes
    — “Create menus and assortments for our restaurant and retail partners”
  • Emphasize your communication skills and ability to maintain clear dialogue with partners
    — “Stay in dialogue with partners to ensure alignment on their offering on Wolt”
Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

  • Fluent in Danish and English
  • Tech-savviness and the ability to quickly learn and adapt to new tools
  • Experience with Excel/Google Sheets
Typical background
Excellent communication skills, both written and over the phoneAn eye for detailStructured and service-oriented

Skills & requirements

Required

Creating High-quality Menus And AssortmentsDialogue With PartnersInternal And External Systems (AI Tools)Onboarding-related Tasks (gear Kitting, Photo Uploads)

Preferred

Excel/google SheetsBest Practices Sharing

Stack & domain

ExcelGoogle SheetsAI ToolsMenu CreationAssortment CreationOnboarding ProcessGear KittingPhoto UploadsCommunicationProblem-solvingTeamworkMerchant OnboardingRestaurant And Retail PartnersDelivery Platform

About the role

Original posting from Wolt via Greenhouse

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your sales career with a fun, fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver (almost) everything in your city, to your door, in minutes. Today, our products are used by 55+ million registered users, who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

We're now looking for a Merchant Onboarding Associate to join our team. The role is located in our brand-new office in Carlsberg Byen, Copenhagen.

What you'll be doing

As a Merchant Onboarding Associate, you'll play a key role in setting our restaurant and retail partners up for success by creating high-quality menus and assortments and handholding them through the onboarding process. You'll be responsible for ensuring that every partner's offering meets Wolt's standards, giving them the best possible launch experience on our platform.

Day to day in this role, you'll:

Create menus and assortments for our restaurant and retail partners

Stay in dialogue with partners to ensure alignment on their offering on Wolt

Work across internal and external systems (for instance, using AI tools to support your work)

Assist the team with anything onboarding-related (gear kitting, photo uploads, etc.)

Share best practices among the team and challenge the status quo

Our humble expectations

Fluent in Danish and English

Tech-savviness and the ability to quickly learn and adapt to new tools

Experience with Excel/Google Sheets is a strong advantage

Excellent communication skills, both written and over the phone

An eye for detail

Structured and service-oriented

A self-starter with a "can-do" attitude and a drive to continuously improve your own processes while raising the bar

What’s in it for you

🚀 Global and growing fast: be part of a fast-moving scaleup

🤩 Ride of a lifetime: accelerate your career and build your sales skills

💪 Instant impact: take ownership and make a difference

💙 Big hearts and small egos: surround yourself with smart, friendly people

Next steps

Are you excited about the opportunity to join us? Apply now, and we'll be in touch about next steps.

We will evaluate candidates on an ongoing basis.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Source: Wolt careers (Greenhouse)

Similar roles