Mid-Level Solutions Analyst

Blackcanyonconsulting

Bethesda, MD

Career-pivot friendly

Who this role is best for

Aimed at mid-career professionals with process improvement experience who can work independently and collaborate with cross-functional teams in regulated environments in Bethesda, MD.

Best fit for

Candidates with 5+ years of experience in business process analysis and workflow modernization
— “5+ years of relevant professional experience”
Professionals who have led or contributed to federal government or regulated process improvement projects
— “Experience supporting federal government or regulated environments”

Things to consider

The role requires independent execution while ensuring compliance with federal and regulatory standards
— “Ensure work complies with applicable policies, internal controls, and federal requirements”
Candidates must be prepared to engage in stakeholder interviews and discovery sessions regularly
— “Participate in stakeholder discovery activities”

How to stand out

Highlight experience in identifying process inefficiencies and proposing digital automation solutions
— “Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies”
Showcase a track record of developing clear and actionable process documentation and training materials
— “Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials”
Emphasize experience in workflow mapping and identifying key handoffs and dependencies
— “Map activities, decision points, dependencies, and key handoffs”
Demonstrate ability to work across teams and ensure alignment with internal policies and controls
— “Ability to work independently while collaborating with cross-functional teams”
Show fluency in analyzing operational performance metrics and refining workflows based on data
— “Gather and analyze process performance data”

Pace · SteadyCollaboration · HighAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

successful implementation of process improvements

Typical background

5+ years of business process analysis or process improvement experience

Skills & requirements

Required

Business Process AnalysisProcess ImprovementWorkflow DocumentationStakeholder InterviewsProcess MappingSOP DevelopmentAutomation EvaluationPilot Testing

Preferred

Federal Government ExperienceOperational Performance Metrics EvaluationWorkflow AutomationChange ManagementSolution Adoption

Stack & domain

Business Process AnalysisProcess ImprovementProcess DocumentationProcess MapsSopsWorkflow DiagramsTemplatesRoles And Responsibility DocumentationAutomationDigital Process ImprovementPilot TestingProcess Performance DataCycle TimesError RatesOperational MetricsWorkflow RefinementsImplementationAnalyticalDocumentationCommunicationOrganizationalCollaborationIndependenceAlignment With PoliciesInternal ControlsRegulatory RequirementsBusiness Process AssessmentWorkflow ModernizationOperational Improvement

About the role

Original posting from Blackcanyonconsulting via Greenhouse

Mid-Level Solutions Analyst
Overview
Black Canyon Consulting (BCC) is searching for a Mid-Level Solutions Analyst to support business process assessment, workflow modernization, and operational improvement initiatives. The Mid-Level Solutions Analyst will work with stakeholders and technical teams to document existing processes, identify opportunities for improvement, and develop modernized workflows that improve efficiency, consistency, and clarity.
Job Description
The Mid-Level Solutions Analyst will independently perform structured reviews of business processes, document current-state workflows, identify bottlenecks and redundant activities, and contribute to the development of improved future-state processes.
This position will participate in stakeholder discovery activities, evaluate opportunities for digital tools and automation, develop process documentation and training materials, and support pilot testing and refinement of proposed solutions.
Required Skills
5+ years of relevant professional experience
Experience conducting business process analysis or process improvement activities
Experience documenting current-state (“as-is”) workflows
Experience contributing to future-state (“to-be”) workflow design
Experience participating in stakeholder interviews, discovery sessions, or workshops
Experience creating process maps and documenting process handoffs
Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies
Experience developing SOPs, workflow diagrams, templates, or roles and responsibility documentation
Ability to identify opportunities for automation or digital process improvement
Experience supporting pilot testing or implementation activities
Strong analytical, documentation, communication, and organizational skills
Ability to work independently while collaborating with cross-functional teams
Ability to ensure work aligns with applicable policies, internal controls, and regulatory requirements
Desired Skills
Experience supporting federal government or regulated environments
Experience with business process improvement or workflow modernization initiatives
Experience developing user-facing training materials or job aids
Experience evaluating operational performance metrics
Experience supporting workflow automation or digital transformation initiatives
Experience gathering and analyzing stakeholder feedback
Experience supporting change management or solution adoption activities
Job Responsibilities
Conduct structured reviews of current business processes and workflows
Participate in stakeholder discovery sessions and process review meetings
Develop and maintain current-state (“as-is”) process documentation
Map activities, decision points, dependencies, and key handoffs
Identify delays, bottlenecks, redundant steps, and administrative burden
Contribute to development of future-state (“to-be”) workflows
Identify opportunities to simplify activities and improve process consistency
Help clarify roles, responsibilities, and process ownership
Evaluate opportunities for digital tools, automation, or integrated approval mechanisms
Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials
Support pilot testing of redesigned processes
Gather and analyze process performance data
Measure indicators such as cycle times, error rates, or other operational metrics
Coordinate workflow refinements based on testing results and stakeholder feedback
Support implementation and adoption of approved process improvements
Ensure work complies with applicable policies, internal controls, and federal requirements
Benefits and Salary
We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.
If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!

Source: Blackcanyonconsulting careers (Greenhouse)