Mobile Service Technician

Figure AI

San Jose, CA

On-site

Who this role is best for

A natural match if you have experience with robotics systems and customer-facing technical roles.

Best fit for

Candidates with hands-on mechanical and electrical repair experience in robotics environments
— “technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet”
Individuals who are comfortable with both hardware and software diagnostics
— “Proficient in troubleshooting mechanical, electrical and software-based issues”
Those with a background in developing or documenting technical procedures
— “Develop tools and document diagnostic procedures for process improvement”

Things to consider

Travel is a key component of the role, requiring mobility and a valid driver's license
— “traveling to customer facilities, deployment zones, and trial sites”
The role demands working with physical components, including handling parts up to 50lbs
— “Ability to remove and replace mechanical components up to 50lbs”

How to stand out

Highlight experience with PCB and harness schematics and diagnostic tools in your resume
— “Ability to read PCB and Harness schematics”
Demonstrate your ability to provide actionable feedback from on-site experiences
— “Verify use-case stability on-site and provide direct, actionable feedback”
Showcase your proficiency with Jira, Confluence, and Slack in technical workflows
— “Experience using Jira, Confluence, Slack”

Pace · Fast PacedCollaboration · MediumAutonomy · MediumDecision Impact · Team

Derived from job-description analysis by Serendipath's career intelligence engine.

What success looks like

maintains humanoid robot fleet
provides actionable feedback to development teams
develops diagnostic procedures

Typical background

experience in robotics or automationbackground in mechanical or electrical engineering

Skills & requirements

Required

Robotics MaintenanceTroubleshootingElectrical DiagnosticsMechanical AssemblySoftware-based Troubleshooting

Preferred

DAQ System ImplementationSmall Brushless Motor ExperienceRobotics ExperienceJiraConfluenceSlack

Stack & domain

CMD PromptGoogle SuiteDAQ System ImplementationSmall Brushless Motor ExperienceHarmonic DriveClutchesTorque/force Sensor KnowledgeRoboticsJiraConfluenceSlackIPC 610620J-std-001

About the role

Original posting from Figure AI via Greenhouse

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.
We are looking for a Mobile Service Technician to compliment our superstar team.The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. As a mobile technician, you will serve as a frontline technical representative—traveling to customer facilities, deployment zones, and trial sites.
Responsibilities:
Responsible for the maintenance of humanoid robots and necessary mobile infrastructure at commercial or residential locations.
Perform routine maintenance and repairs on the humanoid robot fleet.
Proficient in troubleshooting mechanical, electrical and software-based issues.
Work closely with engineering, build, validation and fabrication teams to resolve issues quickly.
Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements.
Maintain detailed and accurate records of all maintenance and repairs.
Develop tools and document diagnostic procedures for process improvement.
Ability to follow assembly documentation.
Ability to work under short timelines when needed.
Experience in customer-facing positions.
Valid Driver License and clean driving record.
Requirements:
3+ years experience working with complex systems.
Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI’s.
Familiarity with electrical hardware based diagnostic tools such as but notlimited to Scope, Digital MultiMeter, Current Probes.
Familiarity with torque tools and mechanical assembly.
Ability to read PCB and Harness schematics.
Full system architecture diagnostic experience and organized diagnosticprocesses.
Ability to remove and replace mechanical components up to 50lbs.
Great attitude and excited to face challenges.
Valid drivers license and clean driving record.
Bonus Qualifications:
DAQ system implementation experience.
Small brushless motor experience.
Harmonic drive, clutches, torque/force sensor knowledge.
Robotics experience.
Experience using Jira, Confluence, Slack.
IPC 610, 620 or J-Std-001.
The US base pay range for this full-time position is $30.00 to $55.00 per hour.
The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.

Source: Figure AI careers (Greenhouse)