Best suited to detail-oriented professionals with negotiation skills working in the insurance domain.
Derived from job-description analysis by Serendipath's career intelligence engine.
Original posting from Verisk
As a Motor Claims Handler, you will own the final stage of the credit hire claim process. Once the hire period has ended, you will investigate the claim, challenge what is being charged, and negotiate a fair settlement that minimises the financial impact for our customers.
You will review hire, storage and recovery charges in detail, test whether the periods and rates claimed are reasonable, and decide whether storage was applicable at all.
Prior claims handling experience is preferable, but full training is provided. If you have transferable skills and a real appetite to learn, we'd like to hear from you.
Acquire expert knowledge of credit hire laws, rules and protocolsManage your own caseload efficiently to achieve monthly targets both individually and as part of the teamNegotiate and settle claims by agreement wherever possibleReview hire, storage and recovery timelines, rates and claimed periods to ensure they are reasonable and not exaggeratedRequest and review supporting documentation to shape an effective settlement strategyCommunicate with all relevant parties by phone, email or letter, providing a professional standard of service to internal and external customersNominate or instruct solicitors when requiredIdentify potential fraud indicators and escalate or manage them appropriatelyHandle inbound and outbound callsKeep a high standard of work, with clear, detailed case notes, to meet internal and external audit requirements
Essential
Strong attention to detail and analytical thinkingExcellent verbal and written communication, with the confidence to handle calls professionallyInvestigation and negotiation skillsSound, effective decision makingGood organisation and time managementResilience and patienceA results-driven mindsetThe ability to build relationships and work well in a team
Desirable
Previous claims handling experience (motor or credit hire)
What We Offer
25 days' holiday plus bank holidays and wellbeing timeOption to buy or sell up to 5 days' holidayMonday to Friday working weekHybrid working once you have reached competencyAnd others
#LI-MS1#Hybrid
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For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry.
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All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
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Source: Verisk careers